Adam,<br><br>That behavior seems to be inline with the documentation, which states:<div><br><div><i>If either the primary or secondary Unified CCX server IP address changes, but not both,</i></div><div><i>there is no need to run CAD Configuration Setup. The next time a client desktop is started,</i></div><div><i>the automated update feature reinstalls the client desktop and makes the necessary</i></div><div><i>change.</i></div></div><div>Source: <a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/install/guide/cadx105-installation-guide.pdf">UCCX CAD 10.5 Installation Guide</a></div><div><br></div><div>In the context of this paragraph, the CAD Configuration Setup is PostInstall.exe, and not Desktop Client Configuration Tool.</div><div><br></div><div>Speaking of the Desktop Client Configuration Tool, the UCCX install guide does say you have to run it a second time after adding a second node:</div><div><br></div><div><div><i>In an HA setup, if calls are to be taken only after both the nodes are functional, run the Unified CCX</i></div><div><i>Desktop Client Configuration Tool once. Otherwise run it twice—once after the first node is functional</i></div><div><i>and once more after the second node is functional.</i></div></div><div>Source: <a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/install/guide/UCCX_BK_C2650101_00_cisco-unified-contact-center-express.pdf">UCCX 10.5 Installation Guide</a></div><div><br></div><div>The documentation is a little light on what's expected of the administrator. and more importantly, the client workstations, though I do think Adam, your experience is representative of what's expected. The CAD software changes/adds the IP Addresses by way of re-installing itself at next launch, and that requires elevated permissions on the machine.<br></div><br><div class="gmail_quote">On Mon Dec 22 2014 at 11:48:59 AM Adam Blomfield <<a href="mailto:adman@adman.net" target="_blank">adman@adman.net</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I tested this in the lab last week to check on the behavior. When I added a secondary node to UCCX when I ran CAD the next time it learned the second node information from the first node. It did complain that it was not able to connect to the second node until it was run with admin rights to make the changes. After I ran CAD with admin rights it fully populated the second node information.</div><div dir="ltr"><br><br>-Adam<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Dec 22, 2014 at 9:13 AM, Doug Anderson <span dir="ltr"><<a href="mailto:doug.anderson@cdw.com" target="_blank">doug.anderson@cdw.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#1f497d">My understanding was that the TrueUpdate would be able to populate this if only one of the IPs changed. Given that the question was related to adding an HA, I would assume this would be populated. Has anyone
tested if this happens. Can’t remember if the TrueUpdate requires admin rights on the CAD/CSD workstation.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<u></u>puck.nether.net</a>]
<b>On Behalf Of </b>Ryan LaFountain (rlafount)<br>
<b>Sent:</b> Monday, December 22, 2014 8:39 AM<br>
<b>To:</b> Matthew Loraditch</span></p><div><div><br>
<b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 10.5.1SU1 adding a Secondary node for HA<u></u><u></u></div></div><p></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Hi Matthew, <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I can’t say for sure it is ONLY adding that entry and not doing anything else, but that key is the first to be read when CAD starts up, first to check if auto update is enabled in the configuration and if so, to kick off TrueUpdate. Once
TrueUpdate is complete, CAD again reads that key and connects to the LDAP to pull down the rest of the configuration. Also, PostInstall reads those keys from the registry when it starts up, not any other place to my knowledge. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">So….I think you’d be okay just pushing the IP into LDAP Host 2. I would script one in the lab and make sure CAD still starts up and is able to fail over without an issue. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">+1 919 392 9898</a><br>
Hours: M - F 9:00am - 5:00pm Eastern Time <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Dec 22, 2014, at 9:13 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<u></u>heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#1f497d">Is that just setting the LDAP Host 2 entry in HKLM\Software\Calabrio\CAD\<u></u>Site Setup? (Add wow6432node between software and Calabrio for x64)</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">If so that could definitely be scripted by an admin.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: <a href="tel:443.541.1518" value="+14435411518" target="_blank">443.541.1518</a></span><span style="color:#1f497d"><br>
<br>
<br>
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"><a href="https://www.facebook.com/heliontech?ref=hl" target="_blank"><span style="font-size:8.0pt;color:blue">Facebook</span></a></span><span style="font-size:8.0pt;color:#1f497d"> |
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<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@<u></u>puck.nether.net</a>]
<b>On Behalf Of </b>Ryan LaFountain (rlafount)<br>
<b>Sent:</b> Monday, December 22, 2014 9:03 AM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 10.5.1SU1 adding a Secondary node for HA<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Hi Jason, <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">The Client Config Tool will update the MSIs for new CAD installations and those that are automatically pulled down by the client when the server is upgraded (in the future). <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">For existing CAD users, there is no need to reinstall CAD, just run the PostInstall.exe utility on the CAD PC and populate the first screen with the secondary IP address. Unfortunately you will have to do this on each PC and it requires
admin rights because it writes this IP to the registry as the secondary LDAP host so when the servers fail over or the first LDAP host isn’t available, the client knows where to go. <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">HTH. <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">+1 919 392 9898</a><br>
Hours: M - F 9:00am - 5:00pm Eastern Time <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Dec 21, 2014, at 4:51 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.<u></u>com</a>> wrote:<u></u><u></u></p>
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<u></u><u></u></p>
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<p class="MsoNormal">If you add a Secondary HA Node, do you have to un-install CAD and re-install CAD after running the Client Configuration Tool?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">In other words is the HA Secondary info pushed to existing CAD users? Or does everyone have to un-install and re-install CAD making the customer a little irritated?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">UCCX 10.5.1SU1<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">______________________________<u></u>_________________<br>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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