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<div style="font-family: Calibri,sans-serif; font-size: 11pt;">It's not a nightmare. It's a consequence of losing important information.</div>
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<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:mikeeo@msn.com">Mike
</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">1/8/2015 6:52 PM</span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:Dana_Tong@bridgepoint.com.au">'Dana Tong'</a>;
<a href="mailto:josh@warcop.com">'Josh Warcop'</a>; <a href="mailto:ewellnitzvoip@gmail.com">
'Erick Wellnitz'</a>; <a href="mailto:wokka@justfamily.org">'Charles Goldsmith'</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Cc:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">RE: [cisco-voip] Licenses upgrade issues</span><br>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Dana,</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I’ve been down this road before. You need to do the following:</span></p>
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<p class="x_MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"><span style="">1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Have your Cisco account team open a
</span><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">PSTS case</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"></span></p>
<p class="x_MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"><span style="">2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">Find out if the ESW contract changed and became unattached from UCSS</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"></span></p>
<p class="x_MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"><span style="">3)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">SO# this one is huge..sorry to say it’s your golden ticket for entitlements you need to find it</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"></span></p>
<p class="x_MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"><span style="">4)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">Find all the emails from your previous upgrades you would have needed to prove entitlements to get those so finding that will def help</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"></span></p>
<p class="x_MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"><span style="">5)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">Cross your fingers</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"></span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Welcome to the Cisco licensing nightmare
</span><span style="font-size:11.0pt; font-family:Wingdings; color:#1F497D">J</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"></span></p>
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<p class="x_MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Thursday, January 08, 2015 6:10 PM<br>
<b>To:</b> Josh Warcop; Erick Wellnitz; Charles Goldsmith<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues</span></p>
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<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Hmmm. Kind of hard. They went from 4.1(3) on MCS hardware to 6.0 -> 6.1(3)</span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Then purchased CUWL and went to 7.x</span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">And migrated to 8.6(2) on UCS B series
</span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">And finally upgraded to 10.x.
</span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Plus moved offices 4 times in the process. Will see if they have the original PAKs.</span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""> Josh Warcop [<a href="mailto:josh@warcop.com">mailto:josh@warcop.com</a>]
<br>
<b>Sent:</b> Friday, 9 January 2015 8:35 AM<br>
<b>To:</b> Dana Tong; Erick Wellnitz; Charles Goldsmith<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Licenses upgrade issues</span></p>
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<p class="x_MsoNormal"><span lang="EN-AU"> </span></p>
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<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">You're not going to get far until you can prove what was paid for. They are not being unhelpful intentionally as their systems can only go back so far. Being
that old those records are no longer online and have been archived.<br>
<br>
If the client has lost everything including PAK keys you're going to have to get with the Cisco AM or that original partner to dig up entitlements. Hint: PAK keys have the Cisco SO written on them typically in the bottom left corner.
<br>
<br>
All of this should've been done prior to the upgrade using the LCU utility and case opened with Cisco to check entitlement.</span></p>
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<p class="x_MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:
</span></b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:Dana_Tong@bridgepoint.com.au">Dana Tong</a></span><span lang="EN-AU"><br>
</span><b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Sent:
</span></b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Arial","sans-serif""></span><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">1/</span><span lang="EN-AU" style="font-size:11.0pt; font-family:"Arial","sans-serif""></span><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">8/</span><span lang="EN-AU" style="font-size:11.0pt; font-family:"Arial","sans-serif""></span><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">2015
5:19 PM</span><span lang="EN-AU"><br>
</span><b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">To:
</span></b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:ewellnitzvoip@gmail.com">Erick Wellnitz</a>;
<a href="mailto:wokka@justfamily.org">Charles Goldsmith</a></span><span lang="EN-AU"><br>
</span><b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Cc:
</span></b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><span lang="EN-AU"><br>
</span><b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Subject:
</span></b><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Re: [cisco-voip] Licenses upgrade issues</span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Hi Erick,</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">They did all of the LCU Tool stuff prior to upgrade. All of the contracts were active at time of upgrade.
</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I still have the common issue of only obtaining licenses that the new PLM reports and not what the customer has paid for.</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">The original purchase (SO#) was some 8 years ago with another partner.</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Cheers</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Dana</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""> Erick Wellnitz [<a href="mailto:ewellnitzvoip@gmail.com">mailto:ewellnitzvoip@gmail.com</a>]
<br>
<b>Sent:</b> Friday, 9 January 2015 8:04 AM<br>
<b>To:</b> Charles Goldsmith<br>
<b>Cc:</b> Dana Tong; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues</span><span lang="EN-AU"></span></p>
<p class="x_xmsonormal"><span lang="EN-AU"> </span></p>
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<p class="x_xmsonormal"><span lang="EN-AU">That's what we did to make sure everything was good with their contracts contained the right licenses. Then go through the pre-upgrade process to verify then the post upgrade goes pretty fast.</span></p>
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<p class="x_xmsonormal"><span lang="EN-AU"> </span></p>
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<p class="x_xmsonormal"><span lang="EN-AU">5 calendar days, three of which were weekend and holiday, for my last upgrade.</span></p>
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<p class="x_xmsonormal"><span lang="EN-AU"> </span></p>
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<p class="x_xmsonormal"><span lang="EN-AU">On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:</span></p>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0in 0in 0in 6.0pt; margin-left:4.8pt; margin-top:5.0pt; margin-right:0in; margin-bottom:5.0pt">
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<p class="x_xmsonormal"><span lang="EN-AU">Get the customer's Cisco AM involved is my advice.</span></p>
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<p class="x_xmsonormal"><span lang="EN-AU"> </span></p>
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<p class="x_xmsonormal"><span lang="EN-AU">On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>> wrote:</span></p>
<blockquote style="border:none; border-left:solid #CCCCCC 1.0pt; padding:0in 0in 0in 6.0pt; margin-left:4.8pt; margin-top:5.0pt; margin-right:0in; margin-bottom:5.0pt">
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">Guys,</span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">A customer of mine did an upgrade last August and still has not been able to obtain the licenses that they are entitled to. </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">The customer first bought CUWL licenses some 8 years ago and have had an active and valid UCSS and ESW contract for this entire time. </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">Global Licensing provided the customer with a mix of UCL Enhanced and Enhanced Plus licenses at the time of upgrade to get the system operational. (They didn't have their
Owner ID's set and it was an 8-10 upgrade.) They've been battling with GLO ever since to get their CUWL licenses. </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">In the 5mths since the upgrade the customers UCSS went overdue but they have since renewed with SWSS. GLO still won't provide the licenses. </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">Does anyone have any suggestions on how to get some traction here. </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">Regards,</span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif""> </span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU" style="font-family:"Calibri","sans-serif"">Dana Tong
</span><span lang="EN-AU"></span></p>
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<p class="x_xmsonormal"><span lang="EN-AU"> </span></p>
</div>
<p class="x_xmsonormal" style="margin-bottom:12.0pt"><span lang="EN-AU"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></p>
</blockquote>
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<p class="x_xmsonormal"><span lang="EN-AU"> </span></p>
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<p class="x_xmsonormal" style="margin-bottom:12.0pt"><span lang="EN-AU"><br>
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