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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Hi Erick,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">They did all of the LCU Tool stuff prior to upgrade. All of the contracts were active at time of upgrade.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">I still have the common issue of only obtaining licenses that the new PLM reports and not what the customer has paid for.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">The original purchase (SO#) was some 8 years ago with another partner.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Dana<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Erick Wellnitz [mailto:ewellnitzvoip@gmail.com]
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<b>Sent:</b> Friday, 9 January 2015 8:04 AM<br>
<b>To:</b> Charles Goldsmith<br>
<b>Cc:</b> Dana Tong; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues<o:p></o:p></span></p>
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<p class="MsoNormal">That's what we did to make sure everything was good with their contracts contained the right licenses. Then go through the pre-upgrade process to verify then the post upgrade goes pretty fast.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">5 calendar days, three of which were weekend and holiday, for my last upgrade.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Get the customer's Cisco AM involved is my advice.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Guys,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">A customer of mine did an upgrade last August and still has not been able to obtain the licenses that they are entitled to. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">The customer first bought CUWL licenses some 8 years ago and have had an active and valid UCSS and ESW contract for this entire time. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Global Licensing provided the customer with a mix of UCL Enhanced and Enhanced Plus licenses at the time of upgrade to get the system operational. (They didn't have their Owner ID's set and
it was an 8-10 upgrade.) They've been battling with GLO ever since to get their CUWL licenses. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">In the 5mths since the upgrade the customers UCSS went overdue but they have since renewed with SWSS. GLO still won't provide the licenses. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Does anyone have any suggestions on how to get some traction here. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Dana Tong <o:p>
</o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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