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<div style="font-family: Calibri,sans-serif; font-size: 11pt;">You're not going to get far until you can prove what was paid for. They are not being unhelpful intentionally as their systems can only go back so far. Being that old those records are no longer
online and have been archived.<br>
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If the client has lost everything including PAK keys you're going to have to get with the Cisco AM or that original partner to dig up entitlements. Hint: PAK keys have the Cisco SO written on them typically in the bottom left corner.
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All of this should've been done prior to the upgrade using the LCU utility and case opened with Cisco to check entitlement.</div>
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<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:Dana_Tong@bridgepoint.com.au">Dana Tong</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">1/8/2015 5:19 PM</span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:ewellnitzvoip@gmail.com">Erick Wellnitz</a>;
<a href="mailto:wokka@justfamily.org">Charles Goldsmith</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Cc:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">Re: [cisco-voip] Licenses upgrade issues</span><br>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Hi Erick,</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">They did all of the LCU Tool stuff prior to upgrade. All of the contracts were active at time of upgrade.
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I still have the common issue of only obtaining licenses that the new PLM reports and not what the customer has paid for.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">The original purchase (SO#) was some 8 years ago with another partner.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Cheers</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Dana</span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> Erick Wellnitz [mailto:ewellnitzvoip@gmail.com]
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<b>Sent:</b> Friday, 9 January 2015 8:04 AM<br>
<b>To:</b> Charles Goldsmith<br>
<b>Cc:</b> Dana Tong; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues</span></p>
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<p class="x_MsoNormal">That's what we did to make sure everything was good with their contracts contained the right licenses. Then go through the pre-upgrade process to verify then the post upgrade goes pretty fast.</p>
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<p class="x_MsoNormal">5 calendar days, three of which were weekend and holiday, for my last upgrade.</p>
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<p class="x_MsoNormal">On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:</p>
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<p class="x_MsoNormal">Get the customer's Cisco AM involved is my advice.</p>
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<p class="x_MsoNormal">On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>> wrote:</p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">Guys,</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif""> </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">A customer of mine did an upgrade last August and still has not been able to obtain the licenses that they are entitled to. </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">The customer first bought CUWL licenses some 8 years ago and have had an active and valid UCSS and ESW contract for this entire time. </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif""> </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">Global Licensing provided the customer with a mix of UCL Enhanced and Enhanced Plus licenses at the time of upgrade to get the system operational. (They didn't have their Owner ID's set
and it was an 8-10 upgrade.) They've been battling with GLO ever since to get their CUWL licenses. </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">In the 5mths since the upgrade the customers UCSS went overdue but they have since renewed with SWSS. GLO still won't provide the licenses. </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif""> </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">Does anyone have any suggestions on how to get some traction here. </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif""> </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">Regards,</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif""> </span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri","sans-serif"">Dana Tong
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