<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1138885915;
mso-list-type:hybrid;
mso-list-template-ids:585135964 201916417 201916419 201916421 201916417 201916419 201916421 201916417 201916419 201916421;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-AU" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Thing I don’t get is I follow the process and still have to go through the motions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Active ESW / UCSS contracts for the correct number / license type<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Order the upgrade via PUT<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Perform pre upgrade LCU tool<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Perform post upgrade license migration request<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Fix up Owner ID’s in some instances.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Sometimes I even have the original SO#
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Still have issues obtaining correct numbers of CUWL licenses per the maintenance contract and get given UCL’s instead.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Can’t win. Attach all this info to the case and they don’t read it. They just send a new email asking for these things again even
if I’ve already provided them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">???<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Charles Goldsmith [mailto:wokka@justfamily.org]
<br>
<b>Sent:</b> Friday, 9 January 2015 10:28 AM<br>
<b>To:</b> Mike<br>
<b>Cc:</b> Josh Warcop; Dana Tong; Erick Wellnitz; voip puck<br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Agreed whole heartedly, it has lots of room for improvement. Before 10.x came out, it was painful, it seems that it's worse now.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">The GLO seemingly overworked and the waiting on BU response I always get is frustrating. My current case has been open since Dec 14th, almost a month. I get emails about once a week with a stupid request for info that was already in the
original case notes from the very beginning. When I ask for an escalation to the BU, I hear nothing back until the next week, and it's another inane request, ignoring my escalation request.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I have not called and asked for the Duty Manager yet, once I get down to less than 10 days left, I'll be forced to do that, but I shouldn't have to on something that I gave all of the relevant info for up front, including a list of the
SO# (all purchased in the last 18 months).<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Jan 8, 2015 at 5:08 PM, Mike <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Actually I beg to differ. It’s a system that needs to be improved upon.
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Josh
Warcop [mailto:<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>]
<br>
<b>Sent:</b> Thursday, January 08, 2015 7:01 PM<br>
<b>To:</b> Mike ; 'Dana Tong'; 'Erick Wellnitz'; 'Charles Goldsmith'</span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal"><span lang="EN-US"><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Licenses upgrade issues<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">It's not a nightmare. It's a consequence of losing important information.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US">
<hr size="2" width="100%" align="center">
</span></div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:mikeeo@msn.com" target="_blank">Mike
</a></span><span lang="EN-US"><br>
</span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Sent:
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif""></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">1/</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif""></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">8/</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial","sans-serif""></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">2015
6:52 PM</span><span lang="EN-US"><br>
</span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">To:
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">'Dana Tong'</a>;
<a href="mailto:josh@warcop.com" target="_blank">'Josh Warcop'</a>; <a href="mailto:ewellnitzvoip@gmail.com" target="_blank">
'Erick Wellnitz'</a>; <a href="mailto:wokka@justfamily.org" target="_blank">'Charles Goldsmith'</a></span><span lang="EN-US"><br>
</span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Cc:
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><span lang="EN-US"><br>
</span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Subject:
</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">RE: [cisco-voip] Licenses upgrade issues</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<div>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Dana,</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’ve been down this road before. You need to do the following:</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1)</span><span lang="EN-US" style="font-size:7.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Have your Cisco account team open a
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">PSTS case</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">2)</span><span lang="EN-US" style="font-size:7.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Find out if the ESW contract changed and became unattached from UCSS</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">3)</span><span lang="EN-US" style="font-size:7.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">SO# this one is huge..sorry to say it’s your golden ticket for entitlements you need to find it</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">4)</span><span lang="EN-US" style="font-size:7.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Find all the emails from your previous upgrades you would have needed to prove entitlements to get those so finding that will def help</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">5)</span><span lang="EN-US" style="font-size:7.0pt;color:#1F497D">
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Cross your fingers</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Welcome to the Cisco licensing nightmare
</span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Thursday, January 08, 2015 6:10 PM<br>
<b>To:</b> Josh Warcop; Erick Wellnitz; Charles Goldsmith<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<p><span lang="EN-US"> <o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hmmm. Kind of hard. They went from 4.1(3) on MCS hardware to 6.0 -> 6.1(3)</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then purchased CUWL and went to 7.x</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">And migrated to 8.6(2) on UCS B series
</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">And finally upgraded to 10.x.
</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Plus moved offices 4 times in the process. Will see if they have the original PAKs.</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Josh Warcop [<a href="mailto:josh@warcop.com" target="_blank">mailto:josh@warcop.com</a>]
<br>
<b>Sent:</b> Friday, 9 January 2015 8:35 AM<br>
<b>To:</b> Dana Tong; Erick Wellnitz; Charles Goldsmith<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Licenses upgrade issues</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">You're not going to get far until you can prove what was paid for. They are not being unhelpful intentionally as their systems can only go back so far. Being that old those records are no
longer online and have been archived.<br>
<br>
If the client has lost everything including PAK keys you're going to have to get with the Cisco AM or that original partner to dig up entitlements. Hint: PAK keys have the Cisco SO written on them typically in the bottom left corner.
<br>
<br>
All of this should've been done prior to the upgrade using the LCU utility and case opened with Cisco to check entitlement.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p style="margin-bottom:12.0pt"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana Tong</a></span><br>
<b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Sent: </span>
</b><span style="font-size:11.0pt;font-family:"Arial","sans-serif""></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">1/</span><span style="font-size:11.0pt;font-family:"Arial","sans-serif""></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">8/</span><span style="font-size:11.0pt;font-family:"Arial","sans-serif""></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">2015
5:19 PM</span><br>
<b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">To: </span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:ewellnitzvoip@gmail.com" target="_blank">Erick Wellnitz</a>;
<a href="mailto:wokka@justfamily.org" target="_blank">Charles Goldsmith</a></span><br>
<b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Cc: </span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><br>
<b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Subject: </span>
</b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Re: [cisco-voip] Licenses upgrade issues</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<div>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Erick,</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They did all of the LCU Tool stuff prior to upgrade. All of the contracts were active at time of upgrade.
</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I still have the common issue of only obtaining licenses that the new PLM reports and not what the customer has paid for.</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The original purchase (SO#) was some 8 years ago with another partner.</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Cheers</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Dana</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Erick Wellnitz [<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">mailto:ewellnitzvoip@gmail.com</a>]
<br>
<b>Sent:</b> Friday, 9 January 2015 8:04 AM<br>
<b>To:</b> Charles Goldsmith<br>
<b>Cc:</b> Dana Tong; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Licenses upgrade issues</span><span lang="EN-US"><o:p></o:p></span></p>
<p> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<div>
<p>That's what we did to make sure everything was good with their contracts contained the right licenses. Then go through the pre-upgrade process to verify then the post upgrade goes pretty fast.<span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p>5 calendar days, three of which were weekend and holiday, for my last upgrade.<span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<p>On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:<span lang="EN-US"><o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
<div>
<p>Get the customer's Cisco AM involved is my advice.<span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
<div>
<p>On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>> wrote:<span lang="EN-US"><o:p></o:p></span></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
<div>
<div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">Guys,</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">A customer of mine did an upgrade last August and still has not been able to obtain the licenses that they are entitled to. </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">The customer first bought CUWL licenses some 8 years ago and have had an active and valid UCSS and ESW contract for this entire time. </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">Global Licensing provided the customer with a mix of UCL Enhanced and Enhanced Plus licenses at the time of upgrade to get the system operational. (They didn't have their Owner ID's set and it was an 8-10
upgrade.) They've been battling with GLO ever since to get their CUWL licenses. </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">In the 5mths since the upgrade the customers UCSS went overdue but they have since renewed with SWSS. GLO still won't provide the licenses. </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">Does anyone have any suggestions on how to get some traction here. </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">Regards,</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p><span style="font-family:"Calibri","sans-serif"">Dana Tong </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
</div>
<p style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><span lang="EN-US"><o:p></o:p></span></p>
</blockquote>
</div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
</div>
<p style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><span lang="EN-US"><o:p></o:p></span></p>
</blockquote>
</div>
<p> <span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</body>
</html>