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Hi Anthony,</div>
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The issue is due to <b><u>CSCul99618</u></b> - when the CVD is not initialised completely and the DRF restore is started, the license package is taken to be IPIVR and therefore the CAD component is skipped during the restore. You will see this in the UCCXCOMPONENT.log
which Ryan mentioned:</div>
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<div>2013/12/06 15:46: Checking the IPIVR license flag before initiating CAD Restore </div>
<div>2013/12/06 15:46: IPIVR package.Skipping CAD Restore</div>
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Mind you, the backup contains the CAD data but the issue is with the restore and that is the reason we advise that you just perform the restore again after ensuring the CVD is started. This can affect any version till 10.0 and as long as you are above 8.5(1)SU3
ES02, you can be confident that the backup has the CAD data – <b><u>CSCtz34126/</u>CSCub03368</b> was causing backups to not have CAD data and was fixed in 8.5(1)SU3 ES02.</div>
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So in essence, CSCul99618 can affect all UCCX versions which have DRS backup/restore you and it is only during a backup/restore (migration) and NOT during an upgrade. It is fixed in the versions: 9.0(2)SU2 10.5(1) 10.0(1)SU1</div>
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<font face="Calibri,sans-serif">If you are below 8.5(1)SU3 ES02 – <b>can be affected by both </b></font><b><font face="Calibri,sans-serif">CSCtz34126/</font>CSCub03368<font face="Calibri,sans-serif"> and/or </font>CSCul99618</b></div>
<div><font face="Calibri,sans-serif">If you are above 8.5(1)SU3 ES02 –<b> can be affected by </b></font><b style="font-family: Calibri, sans-serif; font-size: 14px;"><u>CSCul99618</u></b></div>
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Hope that helps.</div>
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<span style="font-weight:bold">From: </span>Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Monday, 12 January 2015 9:45 pm<br>
<span style="font-weight:bold">To: </span>Ryan LaFountain <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>>, Thomas LeMay <<a href="mailto:thomaslemay@comcast.net">thomaslemay@comcast.net</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>>, "Jason Aarons (AM)" <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator<br>
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<div>So Ryan, when you say you had a lot of issues around 8.5(1)SU4 backing up the CAD LDAP and restoring, are you literally talking about DRS, or would this also affect upgrades to 9x/10x?<br>
<div class="gmail_quote">On Mon Jan 12 2015 at 9:18:12 AM Ryan LaFountain (rlafount) <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">This may be because the LDAP didn’t migrate correctly. The left side of this screen just reads directly from the LDAP structure. The right hand side is static HTML that isn’t stored in the LDAP.
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<div>I would open a TAC case, but we had a lot of issues around 8.5(1)SU4 backup up the CAD LDAP and restoring is successfully, so probably something there. If you have the DRS logs for the 8.5(1)SU4 cluster, look in the CCXCOMPONENT log and see if it shows
backing up the CAD LDAP successfully. Feel free to send me the CCXCOMPONENT log directly and I can take a look too.
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<div>Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: +1 919 392 9898<br>
Hours: M - F 9:00am - 5:00pm Eastern Time </div>
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<div>On Jan 10, 2015, at 11:09 AM, Thomas LeMay <<a href="mailto:thomaslemay@comcast.net" target="_blank">thomaslemay@comcast.net</a>> wrote:</div>
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<div class="MsoNormal"><span style="color:#1f497d">Yes, try browser compatibility setting. Different browsers behave differently with the web pages.<u></u><u></u></span></div>
<div class="MsoNormal"><span style="color:#1f497d"> </span></div>
<div class="MsoNormal"><span style="color:#1f497d">tom<u></u><u></u></span></div>
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<div class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Michele Russo (AM)<br>
<b>Sent:</b> Saturday, January 10, 2015 10:19 AM<br>
<b>To:</b> '<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>'<br>
<b>Cc:</b> Jason Aarons (AM)<br>
<b>Subject:</b> [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator<u></u><u></u></span></div>
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<div class="MsoNormal"><u></u> <u></u></div>
<div class="MsoNormal">Hi all,<u></u><u></u></div>
<div class="MsoNormal"><u></u> <u></u></div>
<div class="MsoNormal">I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below: Has anyone experienced this problem? Thoughts?
Opening a TAC Case now.<u></u><u></u></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Michele Russo Harttree<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Consultant<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Dimension Data NA<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">11730 Plaza America Drive Suite 350<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Reston, Va 20190<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">202-460-3965 (cell)<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">571-203-4007 (desk)<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e"><a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a><u></u><u></u></span></div>
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