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Hi Anthony,
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<div class="">The UCCX hooks into the DRS process for back and restore of the CAD LDAP has had issues, as Abhiram detailed out in his reply immediately after this one. The LDAP migrating between active and inactive sides on a switch-version isn’t impacted by
any of these. </div>
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<div class="">Thank you, <br class="">
<br class="">
Ryan LaFountain<br class="">
Unified Contact Center<br class="">
Cisco Services<br class="">
Direct: +1 919 392 9898<br class="">
Hours: M - F 9:00am - 5:00pm Eastern Time </div>
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<div class="">On Jan 12, 2015, at 11:15 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div>
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<div class="">So Ryan, when you say you had a lot of issues around 8.5(1)SU4 backing up the CAD LDAP and restoring, are you literally talking about DRS, or would this also affect upgrades to 9x/10x?<br class="">
<div class="gmail_quote">On Mon Jan 12 2015 at 9:18:12 AM Ryan LaFountain (rlafount) <<a href="mailto:rlafount@cisco.com" class="">rlafount@cisco.com</a>> wrote:<br class="">
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<div style="word-wrap:break-word" class="">This may be because the LDAP didn’t migrate correctly. The left side of this screen just reads directly from the LDAP structure. The right hand side is static HTML that isn’t stored in the LDAP.
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<div class="">I would open a TAC case, but we had a lot of issues around 8.5(1)SU4 backup up the CAD LDAP and restoring is successfully, so probably something there. If you have the DRS logs for the 8.5(1)SU4 cluster, look in the CCXCOMPONENT log and see if
it shows backing up the CAD LDAP successfully. Feel free to send me the CCXCOMPONENT log directly and I can take a look too.
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<div class="">Thank you, <br class="">
<br class="">
Ryan LaFountain<br class="">
Unified Contact Center<br class="">
Cisco Services<br class="">
Direct: +1 919 392 9898<br class="">
Hours: M - F 9:00am - 5:00pm Eastern Time </div>
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<div class="">On Jan 10, 2015, at 11:09 AM, Thomas LeMay <<a href="mailto:thomaslemay@comcast.net" target="_blank" class="">thomaslemay@comcast.net</a>> wrote:</div>
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<div class="MsoNormal"><span style="color:#1f497d" class="">Yes, try browser compatibility setting. Different browsers behave differently with the web pages.<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="color:#1f497d" class=""> </span></div>
<div class="MsoNormal"><span style="color:#1f497d" class="">tom<u class=""></u><u class=""></u></span></div>
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<div class="MsoNormal"><b class=""><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" class="">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" class=""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" class="">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b class="">On Behalf Of </b>Michele Russo (AM)<br class="">
<b class="">Sent:</b> Saturday, January 10, 2015 10:19 AM<br class="">
<b class="">To:</b> '<a href="mailto:cisco-voip@puck.nether.net" target="_blank" class="">cisco-voip@puck.nether.net</a>'<br class="">
<b class="">Cc:</b> Jason Aarons (AM)<br class="">
<b class="">Subject:</b> [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator<u class=""></u><u class=""></u></span></div>
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<div class="MsoNormal">Hi all,<u class=""></u><u class=""></u></div>
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<div class="MsoNormal">I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below: Has anyone experienced this problem? Thoughts?
Opening a TAC Case now.<u class=""></u><u class=""></u></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">Michele Russo Harttree<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">Consultant<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">Dimension Data NA<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">11730 Plaza America Drive Suite 350<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">Reston, Va 20190<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">202-460-3965 (cell)<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class="">571-203-4007 (desk)<u class=""></u><u class=""></u></span></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e" class=""><a href="mailto:michele.russo@dimensiondata.com" target="_blank" class="">michele.russo@dimensiondata.com</a><u class=""></u><u class=""></u></span></div>
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