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<div>FYI,</div>
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<div>Clif was a tremendous help here. He was able to escalate to one of the teams who was able to pull all of the customers entitlement for the past 8 years from the archives. The outcome was that the duty manager was able to authorize the customers CUWL licenses.</div>
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<div>It was really quite amazing stuff. </div>
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<div>Regards,</div>
<div>Dana Tong </div>
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<div id="htc_header">----- Reply message -----<br>
From: "Clif Perry (cperry)" <cperry@cisco.com><br>
To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
Subject: [cisco-voip] Licenses upgrade issues<br>
Date: Fri, Jan 9, 2015 6:31 PM</div>
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<div>Dana – Please send me an email at <a href="mailto:cperry@cisco.com">cperry@cisco.com</a> with the GLO case number and I’ll get this sorted out for you.</div>
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<div>Charles – Looks like you may also need some help. Feel free to email me as well.</div>
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<div>Clif</div>
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