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<body class='hmmessage'><div dir='ltr'>You can have it either way (depending on your configuration), whatever is being advertised to your client for directory auth is what your client is trying to contact. I would fire up wireshark as suggested and see what is going on in packet land, could just be a silly network issue.<br><br>Thanks,<br><br>Ryan<br><br><br><div><hr id="stopSpelling">From: george.hendrix@l-3com.com<br>To: ryanhuff@outlook.com; jason.aarons@dimensiondata.com; cisco-voip@puck.nether.net<br>Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues<br>Date: Tue, 13 Jan 2015 14:54:12 +0000<br><br>
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<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">Does the CUCILYNC client go straight to LDAP server (the one set in the registry) for Voicemail authentication or to the voicemail server?</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">Service account for Unity Connection in AD is fine.
</span></p>
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<p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;"> Ryan Huff [mailto:ryanhuff@outlook.com]
<br>
<b>Sent:</b> Tuesday, January 13, 2015 9:51 AM<br>
<b>To:</b> Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] CUCILYNC Voicemail login issues</span></p>
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<p class="ecxMsoNormal"> </p>
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<p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Another thing to look at / consider is client DNS issues (if the client is trying to resolve the directory server by hostname). Which, should be evident in the
p-caps.<br>
<br>
Thanks,<br>
<br>
Ryan<br>
<br>
</span></p>
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<hr id="ecxstopSpelling" align="center" size="3" width="100%">
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<p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">From:
<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a><br>
To: <a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>; <a href="mailto:george.hendrix@l-3com.com">
george.hendrix@l-3com.com</a>; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues<br>
Date: Tue, 13 Jan 2015 14:46:50 +0000</span></p>
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<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;">Capture the packets via Wireshark/network.</span><span style="font-family:"Calibri",sans-serif;"></span></p>
<p class="ecxMsoNormal"><a name="_MailEndCompose" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;"> </span></a><span style="font-family:"Calibri",sans-serif;"></span></p>
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<p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ryan Huff<br>
<b>Sent:</b> Tuesday, January 13, 2015 9:19 AM<br>
<b>To:</b> <a href="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</a>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCILYNC Voicemail login issues</span><span style="font-family:"Calibri",sans-serif;"></span></p>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server.<br>
<br>
Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports?<br>
<br>
Thanks,<br>
<br>
Ryan</span></p>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">From: <a href="mailto:george.hendrix@l-3com.com">
george.hendrix@l-3com.com</a><br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Date: Tue, 13 Jan 2015 14:03:18 +0000<br>
Subject: [cisco-voip] CUCILYNC Voicemail login issues</span></p>
<div>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Hey Guys,</span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> I’m seeing an issue where I am getting “invalid username or password” when trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for the Directory services. However,
I can login to the Cisco PCA page just fine with my credentials. Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC. Any ideas what could cause this?</span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Thanks,</span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Bill</span></p>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"><br>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"><br>
<br>
<span style="color:white;">itevomcid</span> </span></p>
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