<div dir="ltr">Understood, but it keeps being repeated that it's in 10.6, which is not true as of yet.  <a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf</a>  <div><br></div><div><img src="cid:ii_i548dwm70_14b039d5081a66d7" width="562" height="358"><br>​<br></div><div>We keep hoping, but it's not there yet.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jan 19, 2015 at 11:22 AM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Look for Abhirams email on 12/18/14 at 9:21PMEST<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">From that:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">“The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but
 we are waiting to tie up a few loose ends.”<u></u><u></u></span></p><span class="">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: <a href="tel:443.541.1518" value="+14435411518" target="_blank">443.541.1518</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><br>
<br>
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="https://www.facebook.com/heliontech?ref=hl" target="_blank"><span style="font-size:8.0pt">Facebook</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="https://twitter.com/HelionTech" target="_blank"><span style="font-size:8.0pt">Twitter</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home" target="_blank"><span style="font-size:8.0pt">LinkedIn</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1f497d">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="https://plus.google.com/+Heliontechnologies/posts" target="_blank"><span style="font-size:8.0pt">G+</span></a><u></u><u></u></span></p>
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</span><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Charles Goldsmith<br>
<b>Sent:</b> Monday, January 19, 2015 1:15 PM<br>
<b>To:</b> Mike<br>
<b>Cc:</b> voip puck</span></p><div><div class="h5"><br>
<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<u></u><u></u></div></div><p></p><div><div class="h5">
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<p class="MsoNormal">Mike, this has been discussed previously, where is this documented?  Per the 10.6 documentation, it is not supported for concurrent use.<u></u><u></u></p>
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<p class="MsoNormal">On Mon, Jan 19, 2015 at 10:39 AM, Mike <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident
 version available for CAD & Finesse to be activated at the same time.</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, January 19, 2015 10:26 AM<br>
<b>To:</b> Lelio Fulgenzi; Kevin Przybylowski<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><u></u><u></u></p>
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<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">"<span style="font-family:"Verdana",sans-serif;color:black">Does that mean Finesse is the way to go?"</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:black">Yes.  And CUIC is the way to go for reporting.  In fact, if you have not yet deployed a UCCX 10.5, then you may not know
 HRC already went away.</span><u></u><u></u></p>
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<p class="MsoNormal">On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Good catch on that!<br>
<br>
Does that mean Finesse is the way to go?</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">---</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">4120
 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica",sans-serif;color:black">From:
</span></b><span style="font-family:"Helvetica",sans-serif;color:black">"Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>><br>
<b>To: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Monday, January 19, 2015 9:49:52 AM<br>
<b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Nice – thanks for the heads up.  I knew it was coming, I like the note below from the EOL:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support
 milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> cisco-voip
 [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, January 19, 2015 9:37 AM<br>
<b>To:</b> voip puck<br>
<b>Subject:</b> [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><br>
In three parts...</span><u></u><u></u></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html</a></span><u></u><u></u></li><li class="MsoNormal" style="color:black">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html</a></span><u></u><u></u></li><li class="MsoNormal" style="color:black">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html</a></span><u></u><u></u></li></ol>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">4120
 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><u></u><u></u></p>
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_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
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_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
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