<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>Thanks Ryan.<br><br>Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX?<br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Ryan LaFountain (rlafount)" <rlafount@cisco.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"Matthew Loraditch" <MLoraditch@heliontechnologies.com>, cisco-voip@puck.nether.net<br><b>Sent: </b>Monday, January 19, 2015 11:03:09 AM<br><b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br><br>
Hi,
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</div>
<div class="">Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. </div>
<div class=""><br class="">
</div>
<div class="">You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident
CUIC on UCCX. </div>
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</div>
<div class="">HTH. </div>
<div class=""><br class="">
<div class="">Thank you, <br class="">
<br class="">
Ryan LaFountain<br class="">
Unified Contact Center<br class="">
Cisco Services<br class="">
Direct: +1 919 392 9898<br class="">
Hours: M - F 9:00am - 5:00pm Eastern Time </div>
<br class="">
<div>
<blockquote class="">
<div class="">On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="" target="_blank">lelio@uoguelph.ca</a>> wrote:</div>
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That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand.<br class="">
<br class="">
Cheers.<br class="">
<br class="">
<div class=""><span class=""></span>---<br class="">
Lelio Fulgenzi, B.A.<br class="">
Senior Analyst, Network Infrastructure<br class="">
Computing and Communications Services (CCS)<br class="">
University of Guelph<br class="">
<br class="">
519‐824‐4120 Ext 56354<br class="">
<a href="mailto:lelio@uoguelph.ca" class="" target="_blank">lelio@uoguelph.ca</a><br class="">
www.uoguelph.ca/ccs<br class="">
Room 037, Animal Science and Nutrition Building<br class="">
Guelph, Ontario, N1G 2W1<span class=""></span><br class="">
</div>
<br class="">
<hr id="zwchr" class="">
<div style="font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica, Arial, sans-serif; font-size: 12pt;" class="">
<b class="">From: </b>"Matthew Loraditch" <<a href="mailto:MLoraditch@heliontechnologies.com" class="" target="_blank">MLoraditch@heliontechnologies.com</a>><br class="">
<b class="">To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" class="" target="_blank">lelio@uoguelph.ca</a>>, "Anthony Holloway" <<a href="mailto:avholloway+cisco-voip@gmail.com" class="" target="_blank">avholloway+cisco-voip@gmail.com</a>><br class="">
<b class="">Cc: </b><a href="mailto:cisco-voip@puck.nether.net" class="" target="_blank">cisco-voip@puck.nether.net</a><br class="">
<b class="">Sent: </b>Monday, January 19, 2015 10:44:35 AM<br class="">
<b class="">Subject: </b>RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br class="">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class="">No CUIC is included and is just the replacement for HRC.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class="">The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a
cost.</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class="">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br class="">
Network Engineer<br class="">
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class=""><br class="">
<br class="">
</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class=""><a href="https://www.facebook.com/heliontech?ref=hl" target="_blank" class=""><span style="font-size:8.0pt" class="">Facebook</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class="">
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| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class=""><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home" target="_blank" class=""><span style="font-size:8.0pt" class="">LinkedIn</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class="">
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<p class="MsoNormal"><b class=""><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" class="">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" class=""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b class="">On Behalf Of </b>Lelio Fulgenzi<br class="">
<b class="">Sent:</b> Monday, January 19, 2015 10:35 AM<br class="">
<b class="">To:</b> Anthony Holloway<br class="">
<b class="">Cc:</b> cisco-voip@puck.nether.net<br class="">
<b class="">Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">Thanks Anthony.
<br class="">
<br class="">
We're still using Historical Reporting (I think that's what you meant by HRC).<br class="">
<br class="">
Are there licensing costs associated with CUIC? </span></p>
<div class="">
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">---<br class="">
Lelio Fulgenzi, B.A.<br class="">
Senior Analyst, Network Infrastructure<br class="">
Computing and Communications Services (CCS)<br class="">
University of Guelph<br class="">
<br class="">
519</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;" class="">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">824</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;" class="">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">4120
Ext 56354<br class="">
<a href="mailto:lelio@uoguelph.ca" target="_blank" class="">lelio@uoguelph.ca</a><br class="">
<a href="http://www.uoguelph.ca/ccs" target="_blank" class="">www.uoguelph.ca/ccs</a><br class="">
Room 037, Animal Science and Nutrition Building<br class="">
Guelph, Ontario, N1G 2W1</span></p>
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<p class="MsoNormal"><b class=""><span style="font-family: Helvetica, sans-serif;" class="">From:
</span></b><span style="font-family: Helvetica, sans-serif;" class="">"Anthony Holloway" <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank" class="">avholloway+cisco-voip@gmail.com</a>><br class="">
<b class="">To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank" class="">lelio@uoguelph.ca</a>>, "Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank" class="">kevinp@advancedtsg.com</a>><br class="">
<b class="">Cc: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank" class="">cisco-voip@puck.nether.net</a><br class="">
<b class="">Sent: </b>Monday, January 19, 2015 10:25:31 AM<br class="">
<b class="">Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br class="">
<br class="">
"</span><span style="font-family: Verdana, sans-serif;" class="">Does that mean Finesse is the way to go?"</span><span style="font-family: Helvetica, sans-serif;" class=""></span></p>
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<p class="MsoNormal"><span style="font-family: Verdana, sans-serif;" class="">Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.</span><span style="font-family: Helvetica, sans-serif;" class=""></span></p>
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<p class="MsoNormal"><span style="font-family: Helvetica, sans-serif;" class="">On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank" class="">lelio@uoguelph.ca</a>> wrote:</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">Good catch on that!<br class="">
<br class="">
Does that mean Finesse is the way to go?</span></p>
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<div class="">
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class=""><br class="">
Lelio Fulgenzi, B.A.<br class="">
Senior Analyst, Network Infrastructure<br class="">
Computing and Communications Services (CCS)<br class="">
University of Guelph<br class="">
<br class="">
519</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;" class="">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">824</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;" class="">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">4120
Ext 56354<br class="">
<a href="mailto:lelio@uoguelph.ca" target="_blank" class="">lelio@uoguelph.ca</a><br class="">
<a href="http://www.uoguelph.ca/ccs" target="_blank" class="">www.uoguelph.ca/ccs</a><br class="">
Room 037, Animal Science and Nutrition Building<br class="">
Guelph, Ontario, N1G 2W1</span></p>
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<p class="MsoNormal"><b class=""><span style="font-family: Helvetica, sans-serif;" class="">From:
</span></b><span style="font-family: Helvetica, sans-serif;" class="">"Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank" class="">kevinp@advancedtsg.com</a>><br class="">
<b class="">To: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank" class="">cisco-voip@puck.nether.net</a><br class="">
<b class="">Sent: </b>Monday, January 19, 2015 9:49:52 AM<br class="">
<b class="">Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span></p>
</div>
</div>
</div>
<div class="">
<div class="">
<div class="">
<div style="margin-bottom: 12pt;" class=""><span style="font-family: Helvetica, sans-serif;" class=""> </span><br class="webkit-block-placeholder">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D" class="">Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL:</span><span style="" class=""></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 9pt; font-family: Arial, sans-serif;" class="">In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support
milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.</span><span style="" class=""></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b class=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">
cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" class="">cisco-voip-bounces@puck.nether.net</a>]
<b class="">On Behalf Of </b>Lelio Fulgenzi<br class="">
<b class="">Sent:</b> Monday, January 19, 2015 9:37 AM<br class="">
<b class="">To:</b> voip puck<br class="">
<b class="">Subject:</b> [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><span style="" class=""></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class=""><br class="">
In three parts...</span><span style="" class=""></span></p>
<ol start="1" class="" type="1">
<li class="MsoNormal" style=""><span style="font-size:10.0pt;font-family:"Verdana",sans-serif" class=""><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html" target="_blank" class="">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html</a></span><span style="font-family:"Helvetica",sans-serif" class=""></span></li><li class="MsoNormal" style=""><span style="font-size:10.0pt;font-family:"Verdana",sans-serif" class=""><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html" target="_blank" class="">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html</a></span><span style="font-family:"Helvetica",sans-serif" class=""></span></li><li class="MsoNormal" style=""><span style="font-size:10.0pt;font-family:"Verdana",sans-serif" class=""><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html" target="_blank" class="">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html</a></span><span style="font-family:"Helvetica",sans-serif" class=""></span></li></ol>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">Lelio Fulgenzi, B.A.<br class="">
Senior Analyst, Network Infrastructure<br class="">
Computing and Communications Services (CCS)<br class="">
University of Guelph<br class="">
<br class="">
519</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;" class="">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">824</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;" class="">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;" class="">4120
Ext 56354<br class="">
<a href="mailto:lelio@uoguelph.ca" target="_blank" class="">lelio@uoguelph.ca</a><br class="">
<a href="http://www.uoguelph.ca/ccs" target="_blank" class="">www.uoguelph.ca/ccs</a><br class="">
Room 037, Animal Science and Nutrition Building<br class="">
Guelph, Ontario, N1G 2W1</span><span style="" class=""></span></p>
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