<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>Thanks Anthony. <br><br>We're still using Historical Reporting (I think that's what you meant by HRC).<br><br>Are there licensing costs associated with CUIC? <br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Anthony Holloway" <avholloway+cisco-voip@gmail.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "Kevin Przybylowski" <kevinp@advancedtsg.com><br><b>Cc: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Monday, January 19, 2015 10:25:31 AM<br><b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br><br>"<span style="color:rgb(0,0,0);font-family:verdana,helvetica,sans-serif;line-height:20px">Does that mean Finesse is the way to go?"</span><br><div><span style="color:rgb(0,0,0);font-family:verdana,helvetica,sans-serif;line-height:20px"><br></span></div><div><font color="#000000" face="verdana, helvetica, sans-serif"><span style="line-height:20px">Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.</span></font></div><br><div class="gmail_quote">On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt;color:#000000">Good catch on that!<br><br>Does that mean Finesse is the way to go?<br><br><div><span></span>---</div></div></div><div><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt;color:#000000"><div><br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br><a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span></span><br></div></div></div><div><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt;color:#000000"><div></div><br><hr><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt"><b>From: </b>"Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>><br><b>To: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Sent: </b>Monday, January 19, 2015 9:49:52 AM<br><b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</div></div></div><div><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt;color:#000000"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt"><br><br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL:</span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor
Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, January 19, 2015 9:37 AM<br>
<b>To:</b> voip puck<br>
<b>Subject:</b> [cisco-voip] FYI: UCCx v9.0 EOL announced...</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><br>
In three parts...</span></p>
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<span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html</a></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html</a></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html</a></span></li></ol>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
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519</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span></p>
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