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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thanks Abhiram,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I think that was the confusing part.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">We had seen it as advertised for 10.6<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I was surprised when I activated Finesse on 10.6 and still saw the warning.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Tim<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Abhiram Kramadhati (akramadh)<br>
<b>Sent:</b> Tuesday, 20 January 2015 9:30 AM<br>
<b>To:</b> Josh Warcop; Lelio Fulgenzi; voip puck<br>
<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file.
The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are:<o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Calibri",sans-serif">Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Calibri",sans-serif">Chat and email agents have to be migrated completely onto Finesse <o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Calibri",sans-serif">CAD supervisors only to monitor CAD teams and so on for Finesse<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Calibri",sans-serif">1 team = 1 type of agent desktop<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss
and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><img width="110" height="73" id="_x0000_i1025" src="http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812"><o:p></o:p></p>
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<p><strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Abhiram Kramadhati</span></strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CBABU<br>
<a href="mailto:akramadh@cisco.com"><span style="color:#666666;text-decoration:none">akramadh@cisco.com</span></a><br>
<br>
CCIE Voice - 40065<o:p></o:p></span></p>
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<p><strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Cisco Systems Australia Pty Limited</span></strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
The Forum<br>
201 Pacific Highway<br>
2065<br>
St Leonards<br>
Australia<br>
<a href="http://www.cisco.com/web/AU/"><span style="color:#666666;text-decoration:none">Cisco.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#009900"><img border="0" id="_x0000_i1026" src="http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif">Think before you print.<o:p></o:p></span></p>
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<p><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#999999">This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited.
If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.<o:p></o:p></span></p>
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<a href="http://www.cisco.com/web/about/doing_business/legal/cri/index.html" title="Legal Information">
<span style="color:#0E58A0">click here</span></a> for Company Registration Information.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Josh Warcop <<a href="mailto:josh@warcop.com">josh@warcop.com</a>><br>
<b>Date: </b>Tuesday, 20 January 2015 6:19 am<br>
<b>To: </b>Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>, voip puck <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</a></span><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><br>
</span><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Sent:
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">1/19/2015 2:04 PM</span><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><br>
</span><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">To:
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="mailto:cisco-voip@puck.nether.net">voip puck</a></span><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><br>
</span><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Subject:
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc.<br>
<br>
I'm glad I posted this and started the conversation.<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519-824-4120 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica",sans-serif;color:black">From:
</span></b><span style="font-family:"Helvetica",sans-serif;color:black">"Mike" <<a href="mailto:mikeeo@msn.com">mikeeo@msn.com</a>><br>
<b>To: </b>"Charles Goldsmith" <<a href="mailto:wokka@justfamily.org">wokka@justfamily.org</a>><br>
<b>Cc: </b>"Anthony Holloway" <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>>, "Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>, "Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com">kevinp@advancedtsg.com</a>>,
"voip puck" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Monday, January 19, 2015 1:25:41 PM<br>
<b>Subject: </b>RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I can find out tomorrow. I was told it was supported in 10.6 only let me dig around.</span><span style="color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Charles Goldsmith [<a href="mailto:wokka@justfamily.org">mailto:wokka@justfamily.org</a>]
<br>
<b>Sent:</b> Monday, January 19, 2015 1:15 PM<br>
<b>To:</b> Mike<br>
<b>Cc:</b> Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck<br>
<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black">Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use.<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black">On Mon, Jan 19, 2015 at 10:39 AM, Mike <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the
same time.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, January 19, 2015 10:26 AM<br>
<b>To:</b> Lelio Fulgenzi; Kevin Przybylowski<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><span style="color:black"><o:p></o:p></span></p>
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<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="color:black">"</span><span style="font-family:"Verdana",sans-serif;color:black">Does that mean Finesse is the way to go?"</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-family:"Verdana",sans-serif;color:black">Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black">On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></span></p>
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<p class="xmsonormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Good catch on that!<br>
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Does that mean Finesse is the way to go?</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">---</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">-</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">-</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span style="font-family:"Helvetica",sans-serif;color:black">From:
</span></b><span style="font-family:"Helvetica",sans-serif;color:black">"Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>><br>
<b>To: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Monday, January 19, 2015 9:49:52 AM<br>
<b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL:</span><span style="color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD),
Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.</span><span style="color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, January 19, 2015 9:37 AM<br>
<b>To:</b> voip puck<br>
<b>Subject:</b> [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><span style="color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
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<p class="xmsonormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><br>
In three parts...</span><span style="color:black"><o:p></o:p></span></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo2"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html</a></span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo2"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html</a></span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo2"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html</a></span><o:p></o:p></li></ol>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">-</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math",serif;color:black">-</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
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_______________________________________________<br>
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<p class="xmsonormal"><span style="color:black">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
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