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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You will also noticed that you can only select 1 reason code now, older version you could select multiple.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Neal Haas<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Monday, January 19, 2015 11:03 AM<br>
<b>To:</b> Anthony Holloway<br>
<b>Cc:</b> cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Yes I forgot it was under the Desktop Suites. I was thinking that was just CAD/Supervisor
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">
<a href="mailto:avholloway@gmail.com">avholloway@gmail.com</a> [<a href="mailto:avholloway@gmail.com">mailto:avholloway@gmail.com</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, January 19, 2015 12:12 PM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?<o:p></o:p></span></p>
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<p class="MsoNormal">For reference, here is the latest 10.6 version and it shows that CDA is still there.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="492" height="433" id="_x0000_i1025" src="cid:image001.png@01D034BC.026A6ED0" alt="Inline image 1"><o:p></o:p></p>
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<p class="MsoNormal">On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Figure 5 page 28 does not match the Web GUI. It shows the old 32-bit application.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf" target="_blank">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">What am I mis-understanding? Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone…..<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="1066" height="355" id="_x0000_i1026" src="cid:image002.jpg@01D034BC.026A6ED0"><o:p></o:p></p>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<br>
<span style="color:white">itevomcid</span> <o:p></o:p></p>
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