<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>This is usually done in CVP call studio. If you want to do a we ex or something, I can quickly show u how it's done.</div><div><br><br><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div><div><br>On Jan 28, 2015, at 11:56 PM, Nortel Nan <<a href="mailto:nortelnan@aol.com">nortelnan@aol.com</a>> wrote:<br><br></div><blockquote type="cite"><div><font color="black" size="2" face="arial">Thanks, everyone.
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<div>I have another question: how do you associate a greeting with a script? Also, how do you associate a greeting with a menu option within a script? I'm going back through my training materials and I can't seem to find the answer.<br>
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<div style="font-family:arial,helvetica;font-size:10pt;color:black">-----Original Message-----<br>
From: Ryan Burtch <<a href="mailto:rburtch3@gmail.com">rburtch3@gmail.com</a>><br>
To: Nortel Nan <<a href="mailto:nortelnan@aol.com">nortelnan@aol.com</a>><br>
Cc: cisco-voip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Sent: Tue, Jan 20, 2015 5:52 am<br>
Subject: Re: [cisco-voip] UCCE-Enterprise CVP script question<br>
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The script greetings are usually done by a voice talent company or in house via audacity or some other PC recording app.
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The .wav files need to conform to 64kbps ulaw.
<a target="_blank" href="http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html">http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html</a>
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The wav files are then copied to the media server (usually the CVP VXML/Call Servers).
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In order to call the wav files via the script, you have to set the path in a few variables w/ in ICM.
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Sincerely,
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Ryan Burtch
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On Sat, Jan 17, 2015 at 12:41 PM, Nortel Nan via cisco-voip
<span dir="ltr"><<a target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>></span> wrote:
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<font color="black" face="arial">I just took the formal Cisco classes on UCCE and its reporting but the one thing they didn't cover is how the script greetings are recorded. (That seems to be a gap in the system.) Can someone please point me in the right direction? Thanks.</font>
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