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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Are the phone/call quality issues only on calls routed through CCX to agents? Did this reboot happen cause of the issues or did the issues happen post reboot
(silly question but it wasn’t clear).<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Terry Oakley<br>
<b>Sent:</b> Monday, February 9, 2015 6:14 PM<br>
<b>To:</b> Tanner Ezell<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Issues with UCCX<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">UCCX just late last week. CUCM 117 days.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Tanner Ezell [<a href="mailto:tanner.ezell@gmail.com">mailto:tanner.ezell@gmail.com</a>]
<br>
<b>Sent:</b> February 9, 2015 4:13 PM<br>
<b>To:</b> Terry Oakley<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Issues with UCCX<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">Terry,<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">Curious, when was the last time the Call Manager and UCCX were rebooted?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank">Terry.Oakley@rdc.ab.ca</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability
to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent
to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server
and they seem to be fine. No CPU hits, lots of memory and disk space. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Thank you for any assistance you can provide.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Terry<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="color:#1F497D">Terry Oakley</span></b><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Telecommunications Coordinator
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Information Technology Services</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Red Deer College
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">100 College Blvd.
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Box 5005 </span>
<b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Red Deer<b>
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Alberta </span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">T4N 5H5</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">work (403) 342-<b>3521
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span>
</b><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D"> </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">FAX
<a href="tel:%28403%29%20343-4034" target="_blank">(403) 343-4034</a></span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-CA"><br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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