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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks Kevin. They seem to be only on calls routed to the CCX agents. Reboot happened because of the transfer issues. Delay’s started after the reboot if what I am being told is accurate from the agents.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Terry<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Kevin Przybylowski [mailto:kevinp@advancedtsg.com] <br><b>Sent:</b> February 9, 2015 4:25 PM<br><b>To:</b> Terry Oakley; Tanner Ezell<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Issues with UCCX<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Are the phone/call quality issues only on calls routed through CCX to agents? Did this reboot happen cause of the issues or did the issues happen post reboot (silly question but it wasn’t clear).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Terry Oakley<br><b>Sent:</b> Monday, February 9, 2015 6:14 PM<br><b>To:</b> Tanner Ezell<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Issues with UCCX<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>UCCX just late last week. CUCM 117 days. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Tanner Ezell [<a href="mailto:tanner.ezell@gmail.com">mailto:tanner.ezell@gmail.com</a>] <br><b>Sent:</b> February 9, 2015 4:13 PM<br><b>To:</b> Terry Oakley<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Issues with UCCX<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Terry,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Curious, when was the last time the Call Manager and UCCX were rebooted?<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank">Terry.Oakley@rdc.ab.ca</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in. First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller. Second there seems to be a growing amount of delay between the call answer and the call connection being established. This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller. Have any of you experienced this and know a solution or where I would start to begin troubleshooting? I have checked the logs, and performance matrix of the UCCX server and they seem to be fine. No CPU hits, lots of memory and disk space. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thank you for any assistance you can provide.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Terry<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:#1F497D'>Terry Oakley</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#1F497D'>Telecommunications Coordinator </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>Information Technology Services</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;color:#1F497D'>Red Deer College </span></b><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#1F497D'>100 College Blvd. </span><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#33CC33'> </span><span style='font-size:10.0pt;color:#1F497D'>Box 5005 </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>Red Deer<b> </b></span><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#33CC33'> </span><span style='font-size:10.0pt;color:#1F497D'>Alberta </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>T4N 5H5</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#1F497D'>work (403) 342-<b>3521 </b></span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><b><span style='font-size:10.0pt;color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#1F497D'>FAX <a href="tel:%28403%29%20343-4034" target="_blank">(403) 343-4034</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>