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<body class='hmmessage'><div dir='ltr'>Hi<div><br></div><div><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">Customer is running </span><span style="font-family: Verdana, Arial, Helvetica; background-color: rgb(255, 255, 128);"><b>cucm 9.1</b></span><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">, and Quality Manager has just been installed for Monitoring and </span><b style="font-family: Verdana, Arial, Helvetica; background-color: rgb(170, 255, 255);">recording</b><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">. </span><br style="font-family: Verdana, Arial, Helvetica;"><br style="font-family: Verdana, Arial, Helvetica;"><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">We have everything setup correctly on the call manager side, Turned on BIB, enabled </span><b style="font-family: Verdana, Arial, Helvetica; background-color: rgb(170, 255, 255);">recording</b><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">, associated </span><b style="font-family: Verdana, Arial, Helvetica; background-color: rgb(170, 255, 255);">recording</b><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);"> profile, created SIP profile and added SIP trunk. </span><br style="font-family: Verdana, Arial, Helvetica;"><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">What Works: </span><b style="font-family: Verdana, Arial, Helvetica; background-color: rgb(255, 170, 170);">QM</b><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);"> is able to monitor the phone </span><br style="font-family: Verdana, Arial, Helvetica;"><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">Problem: </span><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 170, 170);"><b>We get calls on the QM showing 0Kb if i do DNa on CUCM we see that the call is going out to the QM via SIP trunk, is there any config to be done on the QM side to be able to detect the call.</b></span><br style="font-family: Verdana, Arial, Helvetica;"><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">Any assistance is appreciated! </span></div><div><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);"><br></span></div><div><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);"><br></span></div><div><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">Regards</span></div><div><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);"><br></span></div><div><span style="font-family: Verdana, Arial, Helvetica; font-size: 10pt; background-color: rgb(255, 255, 255);">shabbar</span></div> </div></body>
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