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<body class='hmmessage'><div dir='ltr'>Hi<div><br></div><div>The QM is replying back i can see files with extension .raw in the daily folder but nothing in the audio folder and the recording page in url, </div><div><br></div><div>regards</div><div><br></div><div>Shabbar<br><br><div><hr id="stopSpelling">Date: Mon, 9 Feb 2015 14:59:59 -0500<br>Subject: Re: [cisco-voip] Call recording<br>From: bmeade90@vt.edu<br>To: shabbar_babrawala@hotmail.com<br>CC: cisco-voip@puck.nether.net<br><br><div dir="ltr">Line has to be configured to be recorded under VoIP Devices in QM.<div><br></div><div>Run a packet capture on QM server or pull CallManager traces and make sure QM is responding to the outgoing Invites with a 200OK with correct media information.</div><div><br></div><div>Brian</div></div><div class="ecxgmail_extra"><br><div class="ecxgmail_quote">On Mon, Feb 9, 2015 at 1:39 PM, shabbar babrawala <span dir="ltr"><<a href="mailto:shabbar_babrawala@hotmail.com" target="_blank">shabbar_babrawala@hotmail.com</a>></span> wrote:<br><blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
<div><div dir="ltr">Hi<div><br></div><div><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">Customer is running </span><span style="font-family:Verdana,Arial,Helvetica;background-color:rgb(255,255,128);"><b>cucm 9.1</b></span><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">, and Quality Manager has just been installed for Monitoring and </span><b style="font-family:Verdana,Arial,Helvetica;background-color:rgb(170,255,255);">recording</b><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">. </span><br style="font-family:Verdana,Arial,Helvetica;"><br style="font-family:Verdana,Arial,Helvetica;"><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">We have everything setup correctly on the call manager side, Turned on BIB, enabled </span><b style="font-family:Verdana,Arial,Helvetica;background-color:rgb(170,255,255);">recording</b><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">, associated </span><b style="font-family:Verdana,Arial,Helvetica;background-color:rgb(170,255,255);">recording</b><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);"> profile, created SIP profile and added SIP trunk. </span><br style="font-family:Verdana,Arial,Helvetica;"><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">What Works: </span><b style="font-family:Verdana,Arial,Helvetica;background-color:rgb(255,170,170);">QM</b><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);"> is able to monitor the phone </span><br style="font-family:Verdana,Arial,Helvetica;"><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">Problem: </span><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,170,170);"><b>We get calls on the QM showing 0Kb if i do DNa on CUCM we see that the call is going out to the QM via SIP trunk, is there any config to be done on the QM side to be able to detect the call.</b></span><br style="font-family:Verdana,Arial,Helvetica;"><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">Any assistance is appreciated! </span></div><div><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);"><br></span></div><div><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);"><br></span></div><div><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">Regards</span></div><span class="ecxHOEnZb"><font color="#888888"><div><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);"><br></span></div><div><span style="font-family:Verdana,Arial,Helvetica;font-size:10pt;background-color:rgb(255,255,255);">shabbar</span></div> </font></span></div></div>
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