<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'><br>I piloted Unity Connection as a potential voice enabled directory and found that it required significant administration to make it work the way we wanted. That being said, I still think it was possible, but we tend to stray from custom solutions nowadays.<br><br>From there, it was decided to look at Nuance SpeechAttendant. It's quite a powerful tool/solution, but it also has it's issues. For example, a 256 (or something like that) character limit on custom LDAP filters for directory population. It's not a cheap solution, and requires professional services to do migrations/upgrades on the CallManager side.<br><br>Might be worth looking into.<br><br>That being said, one think I looked at with Unity Connection was to build the voice enabled directory entirely on contact lists rather than subscribers. That might help.<br><br>Lelio<br><br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Tim Frazee" <tfrazee@gmail.com><br><b>To: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Wednesday, February 25, 2015 11:45:40 AM<br><b>Subject: </b>[cisco-voip] Unity Connection Voice Enabled Directory Handler Alternatives<br><br>Group,<br><br>I have a large client who has pointed out one Unity Connection feature that<br>tends to be very popular doesnt scale to their size.<br><br>We have a lot of clients who use Cisco's UC solution. They all have Unity<br>Connection. Most clients are <200 users per UC system. We configure a Voice<br>Directory as voice enabled and present that to internal users only (not<br>accessible from the PSTN) as a simple, Voice Directory. Some clients like a<br>default speed dial on each phone labeled as "Voice Directory". You press<br>it, and ask for "Bob Smith". Unity will then transfer the caller to Unity<br>subscriber according to the configured transfer rules. Most of the time,<br>this rings out to the ip phone. If SNR or CFWD is setup, it goes there. Its<br>a great feature and works very well. Easy to setup.<br><br>Unfortunately, when you enable the "voice enabled" option on the directory<br>handler, you lose the ability to control the search scope based on an<br>scalable mechanism. What would work well is being able to build a dedicated<br>distrubution list and set it as the search scope. That way if you have more<br>than 2 "Bob Smiths" you can limit it to the site/region that makes sense.<br><br>The old Speech Connect product was great. Upload a CSV of the search scope<br>per directory, its done.<br><br>Does anyone know of a 3rd party product that will integrate into UCM that<br>does speech recognition and will transfer the caller out to a user and will<br>allow for a "per voice directory" search scope so that I can control the<br>what options callers can be transferred out to?<br><br>I know about UCCX and speech recognition, but would like some options<br>before we go there.<br><br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div><br></div></body></html>