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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi, Robert<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When the Gateways goes into SRST mode, IP Phones registered to it are able to call other phones with no issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The IP Phones are registered to the Subscriber<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The Gateway´s Device Pool has the same CMG that every other phone in the company (The Subscriber is the first choice)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Database Replicaton is Ok. (Sub and Pub are at “2”). I already did a restart of the RIS Database service on both Sub & Pub.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I´ll gather the debugs & traces if can´t find another solution. (Don´t want to restart the servers…)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Schuknecht Robert [<a href="mailto:Robert.Schuknecht@logicalis.de">mailto:Robert.Schuknecht@logicalis.de</a>]
<br>
<b>Sent:</b> martes, 10 de febrero de 2015 12:58 p.m.<br>
<b>To:</b> ROZA, Ariel<br>
<b>Subject:</b> AW: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Hi Ariel,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">what happens when you call a IP-Phone directly from the Gateway? On which CUCM are the IP-Phones registered to? Does the gateway have an Device-Pool
with an CUCM Group consisting of both CUCMs? Could you provide detailed CUCM Traces and outputs from debug h225 asn1 and debug h245 asn1? Is the DB-Replication working?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Kind Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Robert<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
<p class="imprintuniqueid"><b><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:crimson">Robert</span></b><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:crimson"> <b>Schuknecht</b></span><span lang="DE"><br>
</span><strong><span lang="DE" style="font-size:10.0pt;color:#3F3F3F">CCIE VOICE # 32360</span></strong><span lang="DE"><br>
</span><b><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F3F3F">System Engineer</span></b><span lang="DE"><br>
</span><b><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F3F3F">Logicalis GmbH</span></b><span lang="DE"><br>
<br>
</span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F3F3F">Tel:
</span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="tel:+49-2234-95418-746" title="">+49-2234-95418-746</a></span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F3F3F"><br>
Fax: +49-2234-95418-779<br>
Video: </span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="sip:robert.schuknecht@logicalis.de" title="Click to send email to Schuknecht Robert">robert.schuknecht@logicalis.de</a></span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F3F3F"><br>
E-Mail: </span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:robert.schuknecht@logicalis.de" title="">robert.schuknecht@logicalis.de</a></span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F3F3F"><br>
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<p class="MsoNormal"><b><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Von:</span></b><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>Im Auftrag von </b>ROZA, Ariel<br>
<b>Gesendet:</b> Dienstag, 10. Februar 2015 15:06<br>
<b>An:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Betreff:</b> [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="DE"><o:p> </o:p></span></p>
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<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Guys,<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">I am having and odd situation:<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">I have a CUCM cluster ( Pub & 1 Sub) where i have set up a new branch office with an H323 Gateway and several phones. The config template is similar to other already working
branches, but in this particular branch incoming calls are behaving strangely.<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">PSTN calls come through a FXO port, pass an autoattendant TCL script on the GW and get routed to CUCM via two identical dialpeers ¡, one for the Sub and one for the Pub.<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Debugs show that if calls use the Dialpeer to the Pub, the call goes fine, and the receiver phone answers the call. But if the call uses the Subs dialpeer, it fails with
a Disconnect Cause code 18 (user busy) or 19 (user busy - user alerted).<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">The destination in both cases is the same: a Hunt List that is reachable via any internal phone.<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">DNA shows the logic is ok, and debugs on both, the gateway and CUCM show the same results, so conectivity should not be an issue.<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Does anyone have any suggestion, besides rebooting the Subs?<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">CUCM version is 8.6.2<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">The Pub and the Subs are in different subnets.<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Regards,<o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
<p><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Ariel. <o:p></o:p></span></p>
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