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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks. So, the short term workaround would be to restart the CCM Service, until I can apply the latest service release. Right?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> bmeade90@gmail.com [mailto:bmeade90@gmail.com]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> jueves, 05 de marzo de 2015 07:15 p.m.<br>
<b>To:</b> ROZA, Ariel<br>
<b>Cc:</b> Ryan Ratliff (rratliff); cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hunt Lists use the RouteListControl process as well so definitely could be the issue.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Mar 5, 2015 at 5:13 PM, ROZA, Ariel <<a href="mailto:Ariel.ROZA@la.logicalis.com" target="_blank">Ariel.ROZA@la.logicalis.com</a>> wrote:<o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I think I may be hitting this bug:<br>
<br>
<a href="https://tools.cisco.com/bugsearch/bug/CSCtr83193" target="_blank">https://tools.cisco.com/bugsearch/bug/CSCtr83193</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It applies to Route Lists instead of Hunt Lists, but the symptoms look similar, and
the CUCM version matches..</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">What do you think?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26">Ariel Roza</span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
</span><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Service Delivery Consultant / Argentina</span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243"><br>
<b>Logicalis </b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Tel:
<a href="tel:%2B54%2011%205282%20-%200458" target="_blank">+54 11 5282 - 0458</a><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:ariel.roza@la.logicalis.com" target="_blank"><span lang="EN-US">ariel.roza@la.logicalis.com</span></a></span><span style="color:#262626">
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Peru 327 – CABA – Argentina –
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#404040">C1067AAG</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"><a href="http://www.la.logicalis.com/" target="_blank"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">www.la.logicalis.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243"><br>
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26">________________________</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26">_________________________<br>
</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Business and technology working as one</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#3F4243"> </span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#404040">Síguenos en:</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><a href="http://twitter.com/LogicalisLatam" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1025" src="cid:image001.png@01D0577C.8ADF5E00" alt="Description: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw"></span></a><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><a href="http://es-es.facebook.com/pages/Logicalis-Latam/234648439078" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1026" src="cid:image002.png@01D0577C.8ADF5E00" alt="Description: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb"></span></a><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><a href="http://www.youtube.com/logicalislatam" target="_blank"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1027" src="cid:image003.png@01D0577C.8ADF5E00" alt="Description: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>ROZA, Ariel<br>
<b>Sent:</b> jueves, 05 de marzo de 2015 06:56 p.m.<br>
<b>To:</b> Ryan Ratliff (rratliff); Brian Meade<br>
<b>Cc:</b> cisco-voip voyp list</span><o:p></o:p></p>
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<p class="MsoNormal"><br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi, Guys…</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I restarted RIS on both nodes and did not do a thing, so I guess Ryan might be right.
What´s the alternative? Restarting the Callmanager Service? Rebooting the whole sub? Both Sub and Pub?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have h225, h245 and full ccm traces if there´s any use for them.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ariel.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan
Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com" target="_blank">mailto:rratliff@cisco.com</a>]
<br>
<b>Sent:</b> miércoles, 11 de febrero de 2015 11:23 a.m.<br>
<b>To:</b> Brian Meade<br>
<b>Cc:</b> ROZA, Ariel; cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">RIS shouldn’t be involved in that flow, though it does read from the same shared memory segment that the ccm process does so unless RIS itself is screwed I’d expect if ccm doesn’t
know a remote phone’s registration status RIS on that node won’t either. <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-Ryan
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Feb 10, 2015, at 5:19 PM, Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Right, could be an SDL link down. I've seen this caused by RIS issues where the node receiving the call doesn't think the phone is registered (can't find the LineControl process).
Restarting RISDC usually fixes it.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Feb 10, 2015 at 4:26 PM, Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">How would this be RIS?
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">More like an SDL connection that’s down, or leaked a call on the sub. Register a phone to the sub and see if you can call to/from another phone registered to the pub.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888">-Ryan
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Feb 10, 2015, at 10:32 AM, Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Usually this is a RISDC problem. Check database replication is working okay and then restart RISDC on all nodes.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Feb 10, 2015 at 9:06 AM, ROZA, Ariel <<a href="mailto:Ariel.ROZA@la.logicalis.com" target="_blank">Ariel.ROZA@la.logicalis.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Guys,</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">I am having and odd situation:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">I have a CUCM cluster ( Pub & 1 Sub) where i have set up a new branch office with an H323 Gateway and several phones.
The config template is similar to other already working branches, but in this particular branch incoming calls are behaving strangely.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">PSTN calls come through a FXO port, pass an autoattendant TCL script on the GW and get routed to CUCM via two identical
dialpeers ¡, one for the Sub and one for the Pub.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Debugs show that if calls use the Dialpeer to the Pub, the call goes fine, and the receiver phone answers the call.
But if the call uses the Subs dialpeer, it fails with a Disconnect Cause code 18 (user busy) or 19 (user busy - user alerted).</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">The destination in both cases is the same: a Hunt List that is reachable via any internal phone.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">DNA shows the logic is ok, and debugs on both, the gateway and CUCM show the same results, so conectivity should
not be an issue.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Does anyone have any suggestion, besides rebooting the Subs?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">CUCM version is 8.6.2</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">The Pub and the Subs are in different subnets.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Regards,</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888">Ariel. </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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