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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’d also say a similar defect would be CSCul71689 – a defect I came across quite often on 8.6(2). Like Brian said, hunt lists use RouteListControl which creates
HuntListCdrc for call distribution to your line group members. With either defect, I’d say another possible workaround would be to register the hunt list to another call processing server so that this particular instance of RouteListControl runs on a different
node. Aside from a reset of the HL and registering it to another server, my last option would be to reset the CCM service if one of these is indeed a defect you’re hitting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Also, as Robert mentioned, detailed CCM SDI & SDL traces would confirm which one you’re hitting (<i>if any of them of course</i>).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The one you found appears to be an issue where RouteListControl itself rejects the call since (I’m assuming) it cannot locate the process instance for your
LG/RG member, whereas the defect I listed above results in RouteListControl and RouteListCdrc locating the the LG/RG member but will detect and print them as “DOWN” despite their availability.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">- Dan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>ROZA, Ariel<br>
<b>Sent:</b> Thursday, March 05, 2015 5:36 PM<br>
<b>To:</b> Brian Meade<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks. So, the short term workaround would be to restart the CCM Service, until I can apply the latest service release. Right?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:bmeade90@gmail.com">bmeade90@gmail.com</a> [<a href="mailto:bmeade90@gmail.com">mailto:bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> jueves, 05 de marzo de 2015 07:15 p.m.<br>
<b>To:</b> ROZA, Ariel<br>
<b>Cc:</b> Ryan Ratliff (rratliff); cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="ES-AR">Hunt Lists use the RouteListControl process as well so definitely could be the issue.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="ES-AR"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="ES-AR">On Thu, Mar 5, 2015 at 5:13 PM, ROZA, Ariel <<a href="mailto:Ariel.ROZA@la.logicalis.com" target="_blank">Ariel.ROZA@la.logicalis.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I think I may be hitting this bug:<br>
<br>
<a href="https://tools.cisco.com/bugsearch/bug/CSCtr83193" target="_blank">https://tools.cisco.com/bugsearch/bug/CSCtr83193</a></span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It applies to Route Lists instead of Hunt Lists, but the symptoms look similar, and the CUCM version
matches..</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">What do you think?</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,
</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26">Ariel Roza</span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
</span><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Service Delivery Consultant / Argentina</span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243"><br>
<b>Logicalis </b></span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Tel:
<a href="tel:%2B54%2011%205282%20-%200458" target="_blank">+54 11 5282 - 0458</a><br>
</span><span lang="ES-AR" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:ariel.roza@la.logicalis.com" target="_blank"><span lang="EN-US">ariel.roza@la.logicalis.com</span></a></span><span lang="ES-AR" style="color:#262626">
</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Peru 327 – CABA – Argentina –
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#404040">C1067AAG</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="color:#1F497D"><a href="http://www.la.logicalis.com/" target="_blank"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">www.la.logicalis.com</span></a></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243"><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26">________________________</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26">_________________________<br>
</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">Business and technology working as one</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#3F4243"> </span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243">
</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#404040">Síguenos en:</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><a href="http://twitter.com/LogicalisLatam" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1025" src="cid:image001.png@01D05791.9C966200" alt="Description: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: tw"></span></a></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><a href="http://es-es.facebook.com/pages/Logicalis-Latam/234648439078" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1026" src="cid:image002.png@01D05791.9C966200" alt="Description: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: fb"></span></a></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><a href="http://www.youtube.com/logicalislatam" target="_blank"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1027" src="cid:image003.png@01D05791.9C966200" alt="Description: Descripción: Descripción: Descripción: Descripción: Descripción: Descripción: yt"></span></a></span><span lang="ES-AR" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
</span><span lang="ES-AR"><a href="http://www.slideshare.net/logicalis" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="23" height="24" id="_x0000_i1028" src="cid:image004.jpg@01D05791.9C966200"></span></a></span><span lang="ES-AR" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><a href="http://www.cxounplugged.com/" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="23" height="23" id="_x0000_i1029" src="cid:image005.jpg@01D05791.9C966200" alt="Description: Descripción: cid:image005.jpg@01CCDC0C.A5297E60"></span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><img border="0" width="301" height="74" id="_x0000_i1030" src="cid:image006.jpg@01D05791.9C966200" alt="Description: Descripción: Descripción: Descripción: http://www.estudioponzo.com.ar/firma.gif"></span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>ROZA, Ariel<br>
<b>Sent:</b> jueves, 05 de marzo de 2015 06:56 p.m.<br>
<b>To:</b> Ryan Ratliff (rratliff); Brian Meade<br>
<b>Cc:</b> cisco-voip voyp list</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="ES-AR"><br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi, Guys…</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I restarted RIS on both nodes and did not do a thing, so I guess Ryan might be right. What´s the
alternative? Restarting the Callmanager Service? Rebooting the whole sub? Both Sub and Pub?</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have h225, h245 and full ccm traces if there´s any use for them.</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ariel.</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com" target="_blank">mailto:rratliff@cisco.com</a>]
<br>
<b>Sent:</b> miércoles, 11 de febrero de 2015 11:23 a.m.<br>
<b>To:</b> Brian Meade<br>
<b>Cc:</b> ROZA, Ariel; cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] Errors 18 and 19 on incoming call only through subscriber</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">RIS shouldn’t be involved in that flow, though it does read from the same shared memory segment that the ccm process does so unless RIS itself is screwed I’d
expect if ccm doesn’t know a remote phone’s registration status RIS on that node won’t either.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">-Ryan
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">On Feb 10, 2015, at 5:19 PM, Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">Right, could be an SDL link down. I've seen this caused by RIS issues where the node receiving the call doesn't think the phone is registered (can't find the
LineControl process). Restarting RISDC usually fixes it.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">On Tue, Feb 10, 2015 at 4:26 PM, Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">How would this be RIS?
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">More like an SDL connection that’s down, or leaked a call on the sub. Register a phone to the sub and see if you can call to/from another phone registered to
the pub.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="color:#888888"> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="color:#888888">-Ryan
</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">On Feb 10, 2015, at 10:32 AM, Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">Usually this is a RISDC problem. Check database replication is working okay and then restart RISDC on all nodes.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">On Tue, Feb 10, 2015 at 9:06 AM, ROZA, Ariel <<a href="mailto:Ariel.ROZA@la.logicalis.com" target="_blank">Ariel.ROZA@la.logicalis.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Guys,</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">I am having and odd situation:</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">I have a CUCM cluster ( Pub & 1 Sub) where i have set up a new branch office with an H323 Gateway and
several phones. The config template is similar to other already working branches, but in this particular branch incoming calls are behaving strangely.</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">PSTN calls come through a FXO port, pass an autoattendant TCL script on the GW and get routed to CUCM
via two identical dialpeers ¡, one for the Sub and one for the Pub.</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Debugs show that if calls use the Dialpeer to the Pub, the call goes fine, and the receiver phone answers
the call. But if the call uses the Subs dialpeer, it fails with a Disconnect Cause code 18 (user busy) or 19 (user busy - user alerted).</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">The destination in both cases is the same: a Hunt List that is reachable via any internal phone.</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">DNA shows the logic is ok, and debugs on both, the gateway and CUCM show the same results, so conectivity should
not be an issue.</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Does anyone have any suggestion, besides rebooting the Subs?</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">CUCM version is 8.6.2</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">The Pub and the Subs are in different subnets.</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Regards,</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888"> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#888888">Ariel. </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="ES-AR"><br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR">_______________________________________________<br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="ES-AR"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="ES-AR"><o:p> </o:p></span></p>
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