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<body class='hmmessage'><div dir='ltr'>Martin,<br><br>In your case, it may also be worth checking, have you installed the refresh upgrade COP file (http://www.cisco.com/web/software/282204704/18582/ciscocm.refresh_upgrade_v1.5.pdf)?<br><br>Thanks,<br><br>Ryan<br><br><div><hr id="stopSpelling">From: ryanhuff@outlook.com<br>To: ms@bilobit.com; jonvoip@gmail.com<br>Date: Tue, 10 Mar 2015 12:44:16 -0400<br>CC: cisco-voip@puck.nether.net<br>Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...<br><br>
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<div dir="ltr">Martin,<br><br>I have done a 7.1.3 to 10.5.1 before; I bit the bullet and setup PCD, and it went off without a hitch. <br><br>Thanks,<br><br>Ryan<br><br><br><div><hr id="ecxstopSpelling">From: ms@bilobit.com<br>To: jonvoip@gmail.com; ryanhuff@outlook.com<br>CC: cisco-voip@puck.nether.net<br>Subject: AW: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...<br>Date: Tue, 10 Mar 2015 16:32:28 +0000<br><br>
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<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US">At the moment i have the same problem with a jump upgrade from 7.1.3.10000-11 to 10.5.2. It also does not work to 10.5.1.</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US">The same: Removed all subs, all network etc. is ok, NTP reachable and synchronized and so on.</span></p>
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<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;" lang="EN-US">*arghl*</span></p>
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<p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;">Von:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>Im Auftrag von </b>Jonathan Charles<br>
<b>Gesendet:</b> Dienstag, 10. März 2015 16:23<br>
<b>An:</b> Ryan Huff<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Betreff:</b> Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...</span></p>
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<p class="ecxMsoNormal">It is a jump upgrade (we are moving from a pizza box to vmware), I am doing the upgrade offbox to then import data to a 10.5.1 BE6K...</p>
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<p class="ecxMsoNormal">I have rebooted it dozens of times... there is just one server (I have removed the other subs)...</p>
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<p class="ecxMsoNormal">Jonathan</p>
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<p class="ecxMsoNormal">On Tue, Mar 10, 2015 at 9:59 AM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:</p>
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<p class="ecxMsoNormal" style="">In your email below it seemed you were trying an update from 10.0.1 to 10.5.1<br>
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If you are coming <b>FROM</b> 9.1.2, you may be hitting this bug <a href="https://tools.cisco.com/bugsearch/bug/CSCup45923" target="_blank">
https://tools.cisco.com/bugsearch/bug/CSCup45923</a><br>
<br>
On page 3 of the 9.1.2 SU2 release notes (<a href="http://www.cisco.com/web/software/282074295/113937/cucm-readme-912su2-Rev2.pdf" target="_blank">http://www.cisco.com/web/software/282074295/113937/cucm-readme-912su2-Rev2.pdf</a>) it warns of this bug. The
reported work around is to go directly to 10.5.1. <br>
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f you are suggesting that you are still receiving the unknown error when trying to directly upgrade 9.1.2
<b>TO</b> 10.5.1, then I'd go ahead and raise a TAC case. <br>
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If this isn't a production cluster or I didn't mind taking it down, I'd reboot the cluster then try a 9.1.2 -> 10.5.1 upgrade and if I still got the error, I'd raise a TAC case.<br>
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Thanks,<br>
<br>
Ryan <br>
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<p class="ecxMsoNormal">Date: Tue, 10 Mar 2015 09:41:10 -0500<br>
Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...<br>
From: <a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a><br>
To: <a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a><br>
CC: <a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a></p>
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<p class="ecxMsoNormal">I applied the RSA cop file... the version from is 9.1.2.11900-12 </p>
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<p class="ecxMsoNormal">I have tried going to:</p>
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<p class="ecxMsoNormal">10.0.1.11900-2</p>
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<p class="ecxMsoNormal">10.5.1.10000-7</p>
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<p class="ecxMsoNormal">Same errors every time.</p>
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<p class="ecxMsoNormal">All of them are the non-bootable ISO.</p>
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<p class="ecxMsoNormal">Jonathan</p>
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<p class="ecxMsoNormal">On Tue, Mar 10, 2015 at 6:22 AM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:</p>
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Jonathan,<br>
Have you applied any other cop or engineering special files besides the version 3 keys?<br>
Is your cluster based on the unrestricted export version or the restricted export version? Does the update your applying match (restricted versus unrestricted)<br>
Can you list out the specific version of 10.0.1 you are using and the specific version version of 10.5.1 that you want to go to?<br>
If you do a "show version active" on all the cluster nodes; what do you see? Is it the same on all nodes?<br>
I assume you tried to download a new image file from CCO and use that?<br>
Thanks,<br>
Ryan<br>
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<br>
-------- Original Message --------<br>
From: Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>><br>
Sent: Tuesday, March 10, 2015 01:30 AM<br>
To: Andrew Grech <<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>><br>
Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...<br>
CC: Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></p>
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<p class="ecxMsoNormal">Well, that didn't work... SFTP'd the ISO to the box, same error...</p>
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<p class="ecxMsoNormal">Same error message...</p>
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<p class="ecxMsoNormal">Jonathan</p>
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<p class="ecxMsoNormal">On Mon, Mar 9, 2015 at 11:45 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:</p>
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<p class="ecxMsoNormal">It is re-running after SFTPing from a Windows box (FreeFTPd)...<span style="color:#888888;"></span></p>
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<p class="ecxMsoNormal"><span style="color:#888888;">Jonathan</span></p>
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<p class="ecxMsoNormal">On Mon, Mar 9, 2015 at 11:31 PM, Andrew Grech <<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>> wrote:</p>
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Hi john, I've had a ISO from Linux to prime with bad permissions and had this error<br>
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<p class="ecxMsoNormal">On 10/03/2015 1:13 PM, "Jonathan Charles" <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:</p>
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<p class="ecxMsoNormal">OK, let me try via SFTP (Windows box)... see what happens...</p>
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<p class="ecxMsoNormal">Jonathan</p>
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<p class="ecxMsoNormal">On Mon, Mar 9, 2015 at 9:26 PM, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:</p>
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<p class="ecxMsoNormal">Given that it is complaining about accessing the upgrade file, are you using dvd image/dvd on the host or sftp? I'd try a different method to see.</p>
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<p class="ecxMsoNormal">Not a whole lot of information, but I have seen SFTP cause similar issues, I think it was a permissions problem on a linux setup using openssh.</p>
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<p class="ecxMsoNormal">On Mon, Mar 9, 2015 at 8:16 PM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:</p>
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<p class="ecxMsoNormal">Getting error: </p>
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<p class="ecxMsoNormal">Error encountered: An unknown error occurred while accessing the upgrade file. Warning: A system reboot is required when the upgrade process completes or is canceled. This will ensure services affected by the upgrade process are functioning
properly.</p>
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<p class="ecxMsoNormal">Tried upgrade from to 10.0.1 and 10.5.1, same errors...</p>
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<p class="ecxMsoNormal">I have applied the ciscocm.version3-keys.cop.sgn patch, no change in behavior...</p>
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<p class="ecxMsoNormal">Any ideas?</p>
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<p class="ecxMsoNormal"><span style="color:#888888;">Jonathan</span></p>
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