<div dir="ltr">It is a jump upgrade (we are moving from a pizza box to vmware), I am doing the upgrade offbox to then import data to a 10.5.1 BE6K...<div><br></div><div>I have rebooted it dozens of times... there is just one server (I have removed the other subs)...</div><div><br></div><div><br></div><div>Jonathan</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Mar 10, 2015 at 9:59 AM, Ryan Huff <span dir="ltr"><<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="ltr">In your email below it seemed you were trying an update from 10.0.1 to 10.5.1<br><br>If you are coming <b>FROM</b> 9.1.2, you may be hitting this bug <a href="https://tools.cisco.com/bugsearch/bug/CSCup45923" target="_blank">https://tools.cisco.com/bugsearch/bug/CSCup45923</a><br><br>On page 3 of the 9.1.2 SU2 release notes (<a href="http://www.cisco.com/web/software/282074295/113937/cucm-readme-912su2-Rev2.pdf" target="_blank">http://www.cisco.com/web/software/282074295/113937/cucm-readme-912su2-Rev2.pdf</a>) it warns of this bug. The reported work around is to go directly to 10.5.1. <br><br>f you are suggesting that you are still receiving the unknown error when trying to directly upgrade 9.1.2 <b>TO</b> 10.5.1, then I'd go ahead and raise a TAC case. <br><br>If this isn't a production cluster or I didn't mind taking it down, I'd reboot the cluster then try a 9.1.2 -> 10.5.1 upgrade and if I still got the error, I'd raise a TAC case.<br> <br>Thanks,<br><br>Ryan <br><br><br><div><hr>Date: Tue, 10 Mar 2015 09:41:10 -0500<span class=""><br>Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...<br></span>From: <a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a><br>To: <a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a><br>CC: <a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><div><div class="h5"><br><br><div dir="ltr">I applied the RSA cop file... the version from is 9.1.2.11900-12 <div><br></div><div>I have tried going to:</div><div><br></div><div>10.0.1.11900-2</div><div>10.5.1.10000-7</div><div><br></div><div>Same errors every time.</div><div><br></div><div>All of them are the non-bootable ISO.</div><div><br></div><div><br></div><div><br></div><div>Jonathan</div></div><div><br><div>On Tue, Mar 10, 2015 at 6:22 AM, Ryan Huff <span dir="ltr"><<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>></span> wrote:<br><blockquote style="border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Jonathan,</p>
<p dir="ltr">Have you applied any other cop or engineering special files besides the version 3 keys?</p>
<p dir="ltr">Is your cluster based on the unrestricted export version or the restricted export version? Does the update your applying match (restricted versus unrestricted)</p>
<p dir="ltr">Can you list out the specific version of 10.0.1 you are using and the specific version version of 10.5.1 that you want to go to?</p>
<p dir="ltr">If you do a "show version active" on all the cluster nodes; what do you see? Is it the same on all nodes?</p>
<p dir="ltr">I assume you tried to download a new image file from CCO and use that?</p>
<p dir="ltr">Thanks,</p>
<p dir="ltr">Ryan</p><div><div>
<br><br>-------- Original Message --------<br>From: Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>><br>Sent: Tuesday, March 10, 2015 01:30 AM<br>To: Andrew Grech <<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>><br>Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...<br>CC: Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br><br><div dir="ltr">Well, that didn't work... SFTP'd the ISO to the box, same error...<div><br></div><div>Same error message...</div><div><br></div><div><br></div><div><br></div><div>Jonathan</div></div><div><br><div>On Mon, Mar 9, 2015 at 11:45 PM, Jonathan Charles <span dir="ltr"><<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>></span> wrote:<br><blockquote style="border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">It is re-running after SFTPing from a Windows box (FreeFTPd)...<span><font color="#888888"><div><br></div><div><br></div><div>Jonathan</div></font></span></div><div><div><div><br><div>On Mon, Mar 9, 2015 at 11:31 PM, Andrew Grech <span dir="ltr"><<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>></span> wrote:<br><blockquote style="border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Hi john, I've had a ISO from Linux to prime with bad permissions and had this error</p><div><div>
<div>On 10/03/2015 1:13 PM, "Jonathan Charles" <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:<br><blockquote style="border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">OK, let me try via SFTP (Windows box)... see what happens...<div><br></div><div><br></div><div>Jonathan</div></div><div><br><div>On Mon, Mar 9, 2015 at 9:26 PM, Charles Goldsmith <span dir="ltr"><<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>></span> wrote:<br><blockquote style="border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Given that it is complaining about accessing the upgrade file, are you using dvd image/dvd on the host or sftp? I'd try a different method to see.<div><br></div><div>Not a whole lot of information, but I have seen SFTP cause similar issues, I think it was a permissions problem on a linux setup using openssh.</div></div><div><br><div><div><div>On Mon, Mar 9, 2015 at 8:16 PM, Jonathan Charles <span dir="ltr"><<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>></span> wrote:<br></div></div><blockquote style="border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr">Getting error: <div><br></div><div><div> <span style="white-space:pre-wrap"> </span></div><div>Error encountered: An unknown error occurred while accessing the upgrade file. Warning: A system reboot is required when the upgrade process completes or is canceled. This will ensure services affected by the upgrade process are functioning properly.</div></div><div><br></div><div>Tried upgrade from to 10.0.1 and 10.5.1, same errors...</div><div><br></div><div>I have applied the ciscocm.version3-keys.cop.sgn patch, no change in behavior...</div><div><br></div><div><br></div><div>Any ideas?</div><span><font color="#888888"><div><br></div><div><br></div><div><br></div><div>Jonathan</div></font></span></div>
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