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<body class='hmmessage'><div dir='ltr'>Agreed. <br><br>CCM ANI call based routing is fantastic, works flawlessly once setup and then you go a month and forget it was setup (because it works so flawlessly) and you make an arbitrary change and BLAMO .... no ingress in the cluster.<br><br>Long story short, the CCM approach is great if you're committed to remembering it is there and the role it plays with your dial plan (because it has to insert itself in the ingress path right before the dial plan).<br><br>Not trying to scare you off of ccm ani routing Norm, it works great and really isn't that hard to setup, but Daniel reminded me of a good point. If you go with the CCM approach, <b>document</b> how you have it setup (names of the partitions and css's ... etc).<br><br>Thanks,<br><br>Ryan<br><br><br><div><hr id="stopSpelling">From: dpagan@fidelus.com<br>To: ryanhuff@outlook.com; norm.nicholson@kitchener.ca; cisco-voip@puck.nether.net<br>Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0<br>Date: Tue, 10 Mar 2015 17:50:48 +0000<br><br>
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<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">Doc on ANI-based call routing in UCCX:</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"><a href="http://www.scribd.com/doc/197424933/Cisco-UCCX-ANI-Based-Call-Routing#scribd" target="_blank">http://www.scribd.com/doc/197424933/Cisco-UCCX-ANI-Based-Call-Routing#scribd</a></span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">Norm can use this as a starting point assuming the call is routing into UCCX already. But use the call redirect step instead of the set step specified in the
article. Use call redirect to send the call (which returned TRUE based on the previous IF step looking at calling party) to a DN in CUCM configured for CFwdAll to Unity Connection. Then have a dedicated voice mailbox for these calls with a matching DN.
</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">What I’m not sure of is whether CUC will match the voicemail user based on first redirecting number, which might use the CTI port performing the redirect… Not
sure… would need to test… but it’s probably the cleanest solution IMO.</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
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<p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;"> Daniel Pagan
<br>
<b>Sent:</b> Tuesday, March 10, 2015 1:11 PM<br>
<b>To:</b> 'Ryan Huff'; norm.nicholson@kitchener.ca; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0</span></p>
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<p class="ecxMsoNormal"> </p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">HAH! Slick and cool… Two things I’m far, far from :) Unfortunately it took my email below a full hour to be posted!</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">That’s tricky if the desired behavior is to dial a UCCX trigger and, if the ANI contains area code 519, only then should CUCM route the call to a specific voicemail
box. If this is correct, then I think routing based on calling-number in CUCM is certainly going to be required along with dialed number based routing… if scripting isn’t desired...
</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">But since it seems they’re dialing a UCCX trigger anyway, assuming it’s not just an unregistered CTI RP and calls are actually routing to UCCX, why not just edit
the existing script to read the calling number and redirect the call to a predetermined DN that’s configured for CFWD all into voicemail?</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">Something straight forward like…</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">If calling number begins with 516</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> True</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> Call Redirect
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#404040;">à</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> 56789</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> False</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> <continue></span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">In CUCM… DN 56789 -> CFwdAll to Voicemail -> Unity CH or User w/ mailbox</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">Add the partition of 56789 to the CSS of the UCCX CTI ports performing the redirect.</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;">- Dan</span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
<p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040;"> </span></p>
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<p class="ecxMsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;"> Ryan Huff [<a href="mailto:ryanhuff@outlook.com">mailto:ryanhuff@outlook.com</a>]
<br>
<b>Sent:</b> Tuesday, March 10, 2015 12:23 PM<br>
<b>To:</b> Daniel Pagan; <a href="mailto:norm.nicholson@kitchener.ca">norm.nicholson@kitchener.ca</a>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0</span></p>
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<p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">Daniel,<br>
<br>
There you go trying to make things slick and cool, lol! I like that approach!<br>
<br>
So, it seems his need is that if only 1 particular DNIS dialed one particular DN (a uccx trigger from my understanding) in ccm, that it then route the call to a specific VM account; but that it would also allow that DNIS to dial any other DN in the cluster
without going to that specific VM account..<br>
<br>
Being that I love to learn new things constantly; in your approach, is there a way to accomplish that requirement?<br>
<br>
Thanks,<br>
<br>
Ryan </span></p>
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<p class="ecxMsoNormal" style=""><span style="font-family:"Calibri",sans-serif;">From:
<a href="mailto:dpagan@fidelus.com">dpagan@fidelus.com</a><br>
To: <a href="mailto:norm.nicholson@kitchener.ca">norm.nicholson@kitchener.ca</a>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Date: Tue, 10 Mar 2015 15:09:32 +0000<br>
Subject: Re: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0</span></p>
<div>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;color:#404040;">For routing based on ANI, Ryan Huff’s suggestion will certainly help from the perspective of CUCM. You can use this alongside CUC routing rules – route calls from the 519 area
code to a specific mailbox. If you know these callers from area code 519 are dialing the same DNIS, then routing by ANI in CUCM won’t be needed – simply route the DNIS to voicemail, add a routing rule matching the 519 calls, and route to a mailbox.</span><span style="font-family:"Calibri",sans-serif;"></span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;color:#404040;"> </span><span style="font-family:"Calibri",sans-serif;"></span></p>
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<p class="ecxMsoNormal"><b><span style="font-family:"Calibri",sans-serif;">From:</span></b><span style="font-family:"Calibri",sans-serif;"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b><a href="mailto:norm.nicholson@kitchener.ca">norm.nicholson@kitchener.ca</a><br>
<b>Sent:</b> Tuesday, March 10, 2015 8:43 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0</span></p>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">I have been asked to send an outside caller to a voicemail box so when the DNIS or ANI shows 519-XXX-XXXX I want that caller to go to a specific mailbox. Is this possible ?</span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;">Thanks</span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#00B050;">Norm Nicholson</span></b><span style="font-family:"Calibri",sans-serif;"></span></p>
<p class="ecxMsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#00B050;">Telecom Analyst</span></b><span style="font-family:"Calibri",sans-serif;"></span></p>
<p class="ecxMsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#00B050;">City of Kitchener</span></b><span style="font-family:"Calibri",sans-serif;"></span></p>
<p class="ecxMsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#00B050;">(519) 741-2200 x 7000</span></b><span style="font-family:"Calibri",sans-serif;"></span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"> </span></p>
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<p class="ecxMsoNormal"><span style="font-family:"Calibri",sans-serif;"><br>
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