<div dir="ltr">I will defer that to a recent posting to the support forums: <a href="https://supportforums.cisco.com/discussion/12430506/uccx-callback-script-10x">https://supportforums.cisco.com/discussion/12430506/uccx-callback-script-10x</a><div><br></div><div>Ultimately, we found a dramatically better way to accomplish the same thing with a lot more flexibility in terms of reporting, functionality and license requirements.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Mar 27, 2015 at 9:06 AM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Tanner! You can't just drop a bomb like that and not defend your position. Why is it a really sucky way?<br></div><div class="HOEnZb"><div class="h5"><br><div class="gmail_quote">On Fri, Mar 27, 2015 at 11:05 AM Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Just to throw my hat in the ring here, it is my opinion using the Campaign APIs are a really sucky way of implementing this feature.</div><div class="gmail_extra"><br><div class="gmail_quote"></div></div><div class="gmail_extra"><div class="gmail_quote">On Fri, Mar 27, 2015 at 8:45 AM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br></div></div><div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">What is LMG?<br><br>The problem is, you cannot mark a contact as handled manually at the ACD level, only at the IVR level. So, depending on the report you run, it might say handled (app reports) or it might say dequeued (csq reports).<div><br></div><div>Use one of the 10 custom reporting fields to insert meta data about the call, and then you can run the Custom Call Variable report to see who has been selecting the callback option.</div><div><br></div><div>Alternatively, since this whole callback things was pre API's, you can now just inset call back requests into an existing "always on" callback campaign, and your Agents will receive it as an actual outbound call and not a CTI Port to CTI Port to Redirect call.</div></div><div><div><br><div class="gmail_quote">On Fri, Mar 27, 2015 at 10:39 AM Max Harmony <<a href="mailto:bmaxim88@gmail.com" target="_blank">bmaxim88@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><p>Anthony et All,<br></p><p>All calls come into the AA and are marked as
presented, if the caller picks the call back feature, that call is then
marked de-queued. So right now, the call looks like it shows presented,
dequeued, presented again and then handled so it is hard to tell how
many true unique calls actually present to LMG. <br></p><p>I am
interested in having that call presented and marked as presented and
then handled once the call is taken care of instead of the way it is set
up now.<br></p><p>I am thinking to achieve this by creating a new CSQ "web callback" , has anyone ran into this issue and what other options would you consider <br></p><p>Would this new CSQ also allow better reporting to see how many callers are actually utilizing the call back feature. <br></p></div><div dir="ltr"><div class="gmail_extra"><br><div><div dir="ltr"><div>-- <br>Grace Maximuangu<div><br></div><div align="right"> </div><div>CloudPOP/InvictaCloud</div><div> </div><div><a href="http://www.cloudpop.com/" target="_blank">www.cloudpop.com</a></div><div><br></div></div><div> <i style="font-family:"Open Sans",Verdana,Geneva,sans-serif,sans-serif;font-size:16px;line-height:22.652px">“Go beyond your limits, push yourself, be the best you can be.</i></div><i style="font-family:"Open Sans",Verdana,Geneva,sans-serif,sans-serif;font-size:16px;line-height:22.652px">Experience new cultures, broaden your horizons, stay connected.”</i><div><p><br></p></div></div></div>
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