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<div>This should help:</div>

<div><a href="https://supportforums.cisco.com/discussion/10975181/expected-wait-time-question-regarding-configuring-uccx-80">https://supportforums.cisco.com/discussion/10975181/expected-wait-time-question-regarding-configuring-uccx-80</a></div>

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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>

<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>

<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Technical Solutions Manager, CBABU</font></font></div>

<div>CCIE Voice # 40065</div>

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<span style="font-weight:bold">From: </span>Claiton Campos <<a href="mailto:claitoncampos@gmail.com">claitoncampos@gmail.com</a>><br>

<span style="font-weight:bold">Date: </span>Monday, 30 March 2015 9:15 am<br>

<span style="font-weight:bold">To: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>

<span style="font-weight:bold">Subject: </span>[cisco-voip] UCCX - Script Expected wait time<br>

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<div>Hi,<br>

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Someone has some script with sample expected wait time? I need to create a script that tells the customer the average waiting time in the queue.<br>

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Tks.<br>

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