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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">2 PRIs one each Communication Media Module– MGCP gateways. 2 Call Managers set up as redundant.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Cisco TAC looked at RTMT with me today. They want us to set up packet captures and try to duplicate the problem tomorrow. I am just wondering if this is an
upgrade issue that anyone else may be experiencing since we had no problems before the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ryan Huff [mailto:ryanhuff@outlook.com]
<br>
<b>Sent:</b> Monday, March 30, 2015 4:52 PM<br>
<b>To:</b> Lisa Notarianni; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Temp Fail since upgrade<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Lisa,<o:p></o:p></p>
<p>SIP or TDM/PRI?<o:p></o:p></p>
<p>Have you gandered into RTMT and taken a look at any active / recent alerts?<o:p></o:p></p>
<p>Thanks,<o:p></o:p></p>
<p>Ryan<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
-------- Original Message --------<br>
From: Lisa Notarianni <<a href="mailto:lisa.notarianni@scranton.edu">lisa.notarianni@scranton.edu</a>><br>
Sent: Monday, March 30, 2015 04:48 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Temp Fail since upgrade<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">A few weeks ago we upgraded Call Manager and Unity Connection from 8.6.2 to 10.5.1.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We have experienced 2 intermittent outbound calling issues:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">1.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“Temp Fail” shows on phone display and only option on phone button is “End Call”</span><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">2.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Outbound callers dial a number and hear nothing but notice the phone display says “Connected”. Caller cannot hear anything. Person they called cannot hear anything.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in;text-indent:.5in">
<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">***These issues are only intermittent.***</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We had no issues before the upgrade.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Is anyone experiencing the similar issues?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you in advance.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="250" height="100" id="Picture_x0020_1" src="cid:image001.gif@01D06B09.5807D390" alt="LNsignatureFile"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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