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<div>Hi Michele, </div>
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<div>There is most likely a corrupted object in the memory and you can see an exception in the logs when the statistics are reset for these queues. The easiest way around is to delete and recreate these CSQs. If you keep the same name (same case too), it won’t
affect any of your scripts. </div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Technical Solutions Manager, CBABU, Cisco Systems</font></font></div>
<div>CCIE Voice # 40065</div>
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<span style="font-weight:bold">From: </span>"Michele Russo (AM)" <<a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, 1 April 2015 3:36 am<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] UCCX and CUIC<br>
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<p class="MsoNormal"><span style="color:#1F497D">All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting tool, two of this customer’s CSQ’s are showing their call statistics as cumulative numbers, meaning they are not resetting at midnight
like the rest of the queue’s. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Any thoughts??</span> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Michele Russo Harttree<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Dimension Data NA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">11730 Plaza America Drive Suite 350<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Reston, Va 20190<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">202-460-3965 (cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">571-203-4007 (desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a><o:p></o:p></span></p>
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