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<p class="MsoNormal"><span style="color:#1F497D">All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting tool, two of this customer’s CSQ’s are showing their call statistics as cumulative numbers, meaning they are not resetting at midnight
like the rest of the queue’s. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Any thoughts??</span> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Michele Russo Harttree<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Dimension Data NA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">11730 Plaza America Drive Suite 350<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Reston, Va 20190<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">202-460-3965 (cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">571-203-4007 (desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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