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<div><font face="Calibri,sans-serif">Hi Anthony,</font></div>
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<div><font face="Calibri,sans-serif">Yes, the CSQID is referenced in a few places including the references in CUIC:</font></div>
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<div>But, since this is a system just upgraded I assume there wouldn’t be much places to reference in the CUIC data too and the script has minimal references, some like you mentioned. Some wallboards query via CSQ-ID too, so that is a thing to keep in mind.
Michele should be able to review the configurations and then make the change. But yeah, thanks for bringing that up – I just assumed it would be considered, but the CSQID will change. So if you have references to this, please take an alternate route.</div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Technical Solutions Manager, CBABU</font></font></div>
<div>CCIE Voice # 40065</div>
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<span style="font-weight:bold">From: </span>Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, 1 April 2015 2:27 pm<br>
<span style="font-weight:bold">To: </span>akramadh <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>>, "Michele Russo (AM)" <<a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>"
<<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] UCCX and CUIC<br>
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<div dir="ltr">Doesn't the Create CSQ Prompt step require the CSQ ID and not the Name? Then that begs the question: what else references the CSQ ID; scripting or otherwise?<br>
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<a href="https://supportforums.cisco.com/discussion/9719781/unable-create-csq-prompt-ipcc-express-40">https://supportforums.cisco.com/discussion/9719781/unable-create-csq-prompt-ipcc-express-40</a><br>
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<div class="gmail_quote">On Tue, Mar 31, 2015 at 6:57 PM Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>> wrote:<br>
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<div>Hi Michele, </div>
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<div>There is most likely a corrupted object in the memory and you can see an exception in the logs when the statistics are reset for these queues. The easiest way around is to delete and recreate these CSQs. If you keep the same name (same case too), it won’t
affect any of your scripts. </div>
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<div><font color="#000000"><font face="Calibri">Regards,</font></font></div>
<div><font color="#000000"><font face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font color="#000000"><font face="Calibri">Technical Solutions Manager, CBABU, Cisco Systems</font></font></div>
<div>CCIE Voice # 40065</div>
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<span style="font-weight:bold">From: </span>"Michele Russo (AM)" <<a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, 1 April 2015 3:36 am<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] UCCX and CUIC<br>
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<p class="MsoNormal"><span style="color:#1f497d">All,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting tool, two of this customer’s CSQ’s are showing their call statistics as cumulative numbers, meaning they are not resetting at midnight
like the rest of the queue’s. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Any thoughts??</span> <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Michele Russo Harttree<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Consultant<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Dimension Data NA<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">11730 Plaza America Drive Suite 350<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">Reston, Va 20190<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">202-460-3965 (cell)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e">571-203-4007 (desk)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0f243e"><a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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