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<div class="moz-cite-prefix">Michele,<br>
<br>
If you haven't gotten this far already, check this bug:<br>
<a class="moz-txt-link-freetext" href="https://tools.cisco.com/bugsearch/bug/CSCuq61371">https://tools.cisco.com/bugsearch/bug/CSCuq61371</a><br>
<br>
Dennis Powell<br>
SUNYAB<br>
<br>
On 3/31/2015 12:36 PM, Michele Russo (AM) wrote:<br>
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<p class="MsoNormal"><span style="color:#1F497D">All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">After upgrading
from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time
reporting tool, two of this customer’s CSQ’s are showing
their call statistics as cumulative numbers, meaning they
are not resetting at midnight like the rest of the queue’s.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Any thoughts??</span>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Michele
Russo Harttree<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Dimension
Data NA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">11730
Plaza America Drive Suite 350<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Reston,
Va 20190<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">202-460-3965
(cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">571-203-4007
(desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><a
moz-do-not-send="true"
href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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