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<p class="MsoNormal"><span style="color:#1F497D">Yes, this indeed was the bug and I was able to correct is by updating a few records in the cuic database, restarting the services and syncing the users. So, now that I can log into CUIC and the user synchronization
is working correctly I have stumbled onto another issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">There are NO stock reports…the only reports I see as part of the application are the two Outbound reports. This system was an upgrade with DRS restore so I was expecting to see some reports and/or data.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="304" height="284" id="Picture_x0020_3" src="cid:image003.png@01D06E14.1313CB50"></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">One other note…this system is HA and when I log into CUIC on the Secondary Node I do not see any users synched. So, it is as if these two systems are now working independently of each other. The database replication
looks good via RTMT.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thought?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Michele<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Matthew Loraditch [mailto:MLoraditch@heliontechnologies.com]
<br>
<b>Sent:</b> Monday, March 30, 2015 11:22 AM<br>
<b>To:</b> Michele Russo (AM); cisco-voip@puck.nether.net<br>
<b>Cc:</b> Jeremy Rogers (AM)<br>
<b>Subject:</b> RE: UCCX and CUIC<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That is a bug you are hitting I believe. CSCup16883. There is a workaround of running an SQL command to grant users correct perms, but it doesn’t stick:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif";color:#1F497D">Identify users: run sql select * from Cuic_data:cuicuser<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif"">Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles ='127' where id=' ()<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light","sans-serif"">Then restart the CUIC services.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You need to update to SU1 or 10.6 for Fix.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="color:#1F497D"><br>
<img width="170" height="99" id="_x0000_i1025" src="cid:image001.jpg@01D06E13.8E148D90" alt="Email_Sig_Template_H_shortcopy_UPDATED"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://www.facebook.com/heliontech?ref=hl"><span style="font-size:8.0pt">Facebook</span></a></span><span style="font-size:8.0pt;color:#1F497D"> |
</span><span style="color:#1F497D"><a href="https://twitter.com/HelionTech"><span style="font-size:8.0pt">Twitter</span></a></span><span style="font-size:8.0pt;color:#1F497D"> |
</span><span style="color:#1F497D"><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home"><span style="font-size:8.0pt">LinkedIn</span></a></span><span style="font-size:8.0pt;color:#1F497D"> |
</span><span style="color:#1F497D"><a href="https://plus.google.com/+Heliontechnologies/posts"><span style="font-size:8.0pt">G+</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Michele Russo (AM)<br>
<b>Sent:</b> Monday, March 30, 2015 10:55 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Cc:</b> Jeremy Rogers (AM)<br>
<b>Subject:</b> [cisco-voip] UCCX and CUIC<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Question – hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing. When I try to add a user to the Historical Reporting Capability View I get the below pop up message. Also in CUIC I can
log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am hoping I just missed a step along the way.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="929" height="68" id="Picture_x0020_1" src="cid:image002.png@01D06E13.8E148D90"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Secondly – In RTMT I see two applications that are not resetting the statistics at the end of the night. So the numbers are just cumulative from the go live date. I am curious why this is only happening for 2 apps and not the rest.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thoughts??<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Michele Russo Harttree<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Dimension Data NA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">11730 Plaza America Drive Suite 350<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Reston, Va 20190<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">202-460-3965 (cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">571-203-4007 (desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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