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<p class="MsoNormal"><span style="color:#1F497D">That was part of the bug too, the perms on all the reports were messed up had to go in and reset them as well. I’m not sure about the secondary node. I never looked at that and am on a fixed release now.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="color:#1F497D"><br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Michele Russo (AM) [mailto:michele.russo@dimensiondata.com]
<br>
<b>Sent:</b> Friday, April 03, 2015 1:43 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Cc:</b> Jeremy Rogers (AM); Matthew Loraditch<br>
<b>Subject:</b> RE: UCCX and CUIC<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes, this indeed was the bug and I was able to correct is by updating a few records in the cuic database, restarting the services and syncing the users. So, now that I can log into CUIC and the user synchronization
is working correctly I have stumbled onto another issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">There are NO stock reports…the only reports I see as part of the application are the two Outbound reports. This system was an upgrade with DRS restore so I was expecting to see some reports and/or data.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="304" height="284" id="Picture_x0020_3" src="cid:image003.png@01D06E15.93CDEFE0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">One other note…this system is HA and when I log into CUIC on the Secondary Node I do not see any users synched. So, it is as if these two systems are now working independently of each other. The database replication
looks good via RTMT.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thought?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Michele<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Matthew Loraditch [<a href="mailto:MLoraditch@heliontechnologies.com">mailto:MLoraditch@heliontechnologies.com</a>]
<br>
<b>Sent:</b> Monday, March 30, 2015 11:22 AM<br>
<b>To:</b> Michele Russo (AM); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Cc:</b> Jeremy Rogers (AM)<br>
<b>Subject:</b> RE: UCCX and CUIC<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That is a bug you are hitting I believe. CSCup16883. There is a workaround of running an SQL command to grant users correct perms, but it doesn’t stick:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif;color:#1F497D">Identify users: run sql select * from Cuic_data:cuicuser<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles ='127' where id=' ()<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Then restart the CUIC services.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You need to update to SU1 or 10.6 for Fix.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="color:#1F497D"><br>
<img border="0" width="170" height="99" id="_x0000_i1026" src="cid:image004.jpg@01D06E15.93CDEFE0" alt="Email_Sig_Template_H_shortcopy_UPDATED"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Michele Russo (AM)<br>
<b>Sent:</b> Monday, March 30, 2015 10:55 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Cc:</b> Jeremy Rogers (AM)<br>
<b>Subject:</b> [cisco-voip] UCCX and CUIC<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Question – hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing. When I try to add a user to the Historical Reporting Capability View I get the below pop up message. Also in CUIC I can
log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am hoping I just missed a step along the way.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="929" height="68" id="Picture_x0020_1" src="cid:image005.png@01D06E15.93CDEFE0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Secondly – In RTMT I see two applications that are not resetting the statistics at the end of the night. So the numbers are just cumulative from the go live date. I am curious why this is only happening for 2 apps and not the rest.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thoughts??<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Michele Russo Harttree<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Dimension Data NA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">11730 Plaza America Drive Suite 350<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">Reston, Va 20190<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">202-460-3965 (cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E">571-203-4007 (desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#0F243E"><a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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