<div dir="ltr"><span style="font-size:17.6000003814697px">Sure, thanks Ryan. SR 634454765 </span><br></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) <span dir="ltr"><<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word;color:rgb(0,0,0);font-size:14px;font-family:Calibri,sans-serif">
<div>
<div>
<div>Hi Justin, </div>
<div><br>
</div>
<div>Can you send me the TAC case please? I'm curious to know why they told you it requires a CAD upgrade... </div><span class="">
<div><br>
</div>
<div>
<div>
<div>
<div><span style="font-family:Helvetica;font-size:12px">Thank you, </span><br style="font-family:Helvetica;font-size:12px">
<br style="font-family:Helvetica;font-size:12px">
<span style="font-family:Helvetica;font-size:12px">Ryan LaFountain</span><br style="font-family:Helvetica;font-size:12px">
<span style="font-family:Helvetica;font-size:12px">Unified Contact Center</span><br style="font-family:Helvetica;font-size:12px">
<span style="font-family:Helvetica;font-size:12px">Cisco Services</span><br style="font-family:Helvetica;font-size:12px">
<span style="font-family:Helvetica;font-size:12px">Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">+1 919 392 9898</a></span><br style="font-family:Helvetica;font-size:12px">
<span style="font-family:Helvetica;font-size:12px">Hours: M - F 9:00am - 5:00pm Eastern Time</span></div>
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<div style="font-family:Calibri;font-size:12pt;text-align:left;color:black;BORDER-BOTTOM:medium none;BORDER-LEFT:medium none;PADDING-BOTTOM:0in;PADDING-LEFT:0in;PADDING-RIGHT:0in;BORDER-TOP:#b5c4df 1pt solid;BORDER-RIGHT:medium none;PADDING-TOP:3pt">
<span style="font-weight:bold">From: </span>Justin Steinberg<br>
<span style="font-weight:bold">Date: </span>Monday, April 13, 2015 at 3:02 PM<br>
<span style="font-weight:bold">To: </span>"Abhiram Kramadhati (akramadh)"<br>
<span style="font-weight:bold">Cc: </span>voip puck<div><div class="h5"><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br>
</div></div></div><div><div class="h5">
<div><br>
</div>
<div>
<div>
<div dir="ltr">I opened up a TAC case to get early access to the COP file and found that the COP file makes modifications to CAD, which requires a CAD upgrade on all the clients. That's really disappointing because the entire goal here is to move off of CAD.
Having to get all the desktop teams (4 desktop teams in this environment) to upgrade CAD another time, just to decommission CAD is really alot of wasted time and frustration.
<div><br>
</div>
<div>TAC is checking with BU to see if there is anyway to avoid the CAD upgrade. </div>
<div><br>
</div>
<div>Justin</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh)
<span dir="ltr"><<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word;color:rgb(0,0,0);font-size:14px;font-family:Calibri,sans-serif">
<div>Hi Justin/all,</div>
<div><br>
</div>
<div>The support for mixed mode is almost ready and you should see it on CCO in no more than 2 weeks. Will update if there are any changes.</div>
<span>
<div><br>
</div>
<div>
<div>
<div><font color="#000000"><font face="Calibri">Regards,</font></font></div>
<div><font color="#000000"><font face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font color="#000000"><font face="Calibri">Technical Solutions Manager, CBABU</font></font></div>
<div>CCIE Voice # 40065</div>
</div>
</div>
<div><br>
</div>
</span><span>
<div style="font-family:Calibri;font-size:11pt;text-align:left;color:black;BORDER-BOTTOM:medium none;BORDER-LEFT:medium none;PADDING-BOTTOM:0in;PADDING-LEFT:0in;PADDING-RIGHT:0in;BORDER-TOP:#b5c4df 1pt solid;BORDER-RIGHT:medium none;PADDING-TOP:3pt">
<span style="font-weight:bold">From: </span>akramadh <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, 7 April 2015 8:52 am<br>
<span style="font-weight:bold">To: </span>Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>>
<div>
<div><br>
<span style="font-weight:bold">Cc: </span>Josh Warcop <<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>>, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, voip puck <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br>
</div>
</div>
</div>
<div>
<div>
<div><br>
</div>
<div>
<div style="word-wrap:break-word">
<div><font face="Calibri,sans-serif">Hi Justin,</font></div>
<div><font face="Calibri,sans-serif"><br>
</font></div>
<div><font face="Calibri,sans-serif">Allow me till Wednesday, I will have some confirmation on the exact dates although I can confirm that it right around the corner. BTW, I can help you get the cop file for your customer immediately because it is being given
out on a per-customer basis – so the support can be given for your customer now if needed and you don’t have to wait for the announcement of the support.</font></div>
<div><font face="Calibri,sans-serif"><br>
</font></div>
<div>
<div>
<div><font color="#000000"><font face="Calibri">Regards,</font></font></div>
<div><font color="#000000"><font face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font color="#000000"><font face="Calibri">Technical Solutions Manager, CBABU</font></font></div>
<div>CCIE Voice # 40065</div>
</div>
</div>
<div style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px"><br>
</div>
<span style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px">
<div style="font-family:Calibri;font-size:11pt;text-align:left;color:black;BORDER-BOTTOM:medium none;BORDER-LEFT:medium none;PADDING-BOTTOM:0in;PADDING-LEFT:0in;PADDING-RIGHT:0in;BORDER-TOP:#b5c4df 1pt solid;BORDER-RIGHT:medium none;PADDING-TOP:3pt">
<span style="font-weight:bold">From: </span>Justin Steinberg <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Monday, 6 April 2015 6:27 am<br>
<span style="font-weight:bold">To: </span>akramadh <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>><br>
<span style="font-weight:bold">Cc: </span>Josh Warcop <<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>>, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, voip puck <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br>
</div>
<div><br>
</div>
<div>
<div>
<div dir="ltr">
<div>
<div>Abhiram,<br>
<br>
</div>
Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster? The design guide still says not supported for running both CAD & Finesse.<br>
<br>
</div>
Justin<br>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh)
<span dir="ltr"><<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word;color:rgb(0,0,0);font-size:14px;font-family:Calibri,sans-serif">
<div>Hi all,</div>
<div><br>
</div>
<div>The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper
released regarding the migration plan and best practices. Some of the things that come to my mind straight away are:</div>
<ul>
<li>Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls</li><li>Chat and email agents have to be migrated completely onto Finesse </li><li>CAD supervisors only to monitor CAD teams and so on for Finesse</li><li>1 team = 1 type of agent desktop</li></ul>
<div>There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the
forum, Ryan or myself can brainstorm with you. </div>
<div><br>
</div>
<div>
<div>
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<strong>Abhiram Kramadhati</strong><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CBABU<br>
<a style="color:#666666;text-decoration:none" href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a><br>
<br>
CCIE Voice - 40065</p>
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<span>
<div style="font-family:Calibri;font-size:11pt;text-align:left;color:black;BORDER-BOTTOM:medium none;BORDER-LEFT:medium none;PADDING-BOTTOM:0in;PADDING-LEFT:0in;PADDING-RIGHT:0in;BORDER-TOP:#b5c4df 1pt solid;BORDER-RIGHT:medium none;PADDING-TOP:3pt">
<span style="font-weight:bold">From: </span>Josh Warcop <<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, 20 January 2015 6:19 am<br>
<span style="font-weight:bold">To: </span>Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, voip puck <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><span><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br>
</span></div>
<div><br>
</div>
<div>
<div><span>
<div>
<div style="font-family:Calibri,sans-serif;font-size:11pt">Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse.</div>
</div>
</span>
<div dir="ltr">
<hr>
<span style="font-family:Calibri,sans-serif;font-size:11pt;font-weight:bold">From:
</span><span style="font-family:Calibri,sans-serif;font-size:11pt"><a href="mailto:lelio@uoguelph.ca" target="_blank">Lelio Fulgenzi</a></span><br>
<span style="font-family:Calibri,sans-serif;font-size:11pt;font-weight:bold">Sent:
</span><span style="font-family:Calibri,sans-serif;font-size:11pt">1/19/2015 2:04 PM</span><span><br>
<span style="font-family:Calibri,sans-serif;font-size:11pt;font-weight:bold">To:
</span><span style="font-family:Calibri,sans-serif;font-size:11pt"><a href="mailto:cisco-voip@puck.nether.net" target="_blank">voip puck</a></span><br>
<span style="font-family:Calibri,sans-serif;font-size:11pt;font-weight:bold">Subject:
</span><span style="font-family:Calibri,sans-serif;font-size:11pt">Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span><br>
<br>
</span></div>
<div>
<div style="font-family:verdana,helvetica,sans-serif;font-size:10pt;color:#000000">
<span>Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc.<br>
<br>
I'm glad I posted this and started the conversation.<br>
<br>
<br>
</span>
<div><span><span name="x_x"></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
</span><a href="tel:519-824-4120%20Ext%2056354" value="+15198244120" target="_blank">519-824-4120 Ext 56354</a>
<div>
<div><br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span name="x_x"></span><br>
</div>
</div>
</div>
<br>
<hr>
<div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt">
<div>
<div><b>From: </b>"Mike" <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>><br>
<b>To: </b>"Charles Goldsmith" <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>><br>
<b>Cc: </b>"Anthony Holloway" <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>, "Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, "Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>>,
"voip puck" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Monday, January 19, 2015 1:25:41 PM<br>
<b>Subject: </b>RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br>
<br>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">I can find out tomorrow. I was told it was supported in 10.6 only let me dig around.</span></p>
<p><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span style="font-size:10pt;font-family:Tahoma,sans-serif"> Charles Goldsmith [<a href="mailto:wokka@justfamily.org" target="_blank">mailto:wokka@justfamily.org</a>]
<br>
<b>Sent:</b> Monday, January 19, 2015 1:15 PM<br>
<b>To:</b> Mike<br>
<b>Cc:</b> Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck<br>
<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span></p>
</div>
<p> </p>
<div>
<p>Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use.</p>
</div>
</div>
</div>
<div>
<p> </p>
<div>
<div>
<div>
<p>On Mon, Jan 19, 2015 at 10:39 AM, Mike <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:</p>
</div>
</div>
<div>
<div>
<div>
<div>
<p><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the same
time.</span></p>
<p><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p><b><span style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span style="font-size:10pt;font-family:Tahoma,sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, January 19, 2015 10:26 AM<br>
<b>To:</b> Lelio Fulgenzi; Kevin Przybylowski<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p>
<div>
<div>
<p><br>
<b>Subject:</b> Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</p>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p> </p>
<p>"<span style="font-family:Verdana,sans-serif;color:black">Does that mean Finesse is the way to go?"</span></p>
<div>
<p> </p>
</div>
<div>
<p><span style="font-family:Verdana,sans-serif;color:black">Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.</span></p>
</div>
<p> </p>
</div>
</div>
<div>
<div>
<div>
<p>On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:</p>
<div>
<div>
<p style="margin-bottom:12.0pt"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">Good catch on that!<br>
<br>
Does that mean Finesse is the way to go?</span></p>
<div>
<p><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">---</span></p>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black"></span></p>
<div>
<div><br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
</div>
</div>
519<span style="font-size:10pt;font-family:'Cambria Math',serif;color:black">-</span><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">824</span><span style="font-size:10pt;font-family:'Cambria Math',serif;color:black">-</span><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">4120
Ext 56354<span><br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span></span>
<p></p>
</div>
</div>
</div>
<span>
<div>
<div>
<p><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black"> </span></p>
<div style="text-align:center" align="center"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">
<hr align="center" size="2" width="100%">
</span></div>
<div>
<p><b><span style="font-family:Helvetica,sans-serif;color:black">From: </span>
</b><span style="font-family:Helvetica,sans-serif;color:black">"Kevin Przybylowski" <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>><br>
<b>To: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Monday, January 19, 2015 9:49:52 AM<br>
<b>Subject: </b>Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...</span></p>
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<p><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL:</span></p>
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<p><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor
Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.</span></p>
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<p><b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, January 19, 2015 9:37 AM<br>
<b>To:</b> voip puck<br>
<b>Subject:</b> [cisco-voip] FYI: UCCx v9.0 EOL announced...</span></p>
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In three parts...</span></p>
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<li style="color:black"><span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html</a></span></li><li style="color:black"><span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html</a></span></li><li style="color:black"><span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html</a></span></li></ol>
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<p><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black"><span>Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
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</span>519</span><span style="font-size:10pt;font-family:'Cambria Math',serif;color:black">-</span><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">824</span><span style="font-size:10pt;font-family:'Cambria Math',serif;color:black">-</span><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">4120
Ext 56354<span><br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span></span></p>
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