<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Just factory reset will do.<br><br>Regards Andy<div><br></div></div><div><br>On 29 Apr 2015, at 16:13, Lisa Notarianni <<a href="mailto:lisa.notarianni@scranton.edu">lisa.notarianni@scranton.edu</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Remove ITL and factory reset?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Andy [<a href="mailto:andy.carse@gmail.com">mailto:andy.carse@gmail.com</a>]
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<b>Sent:</b> Wednesday, April 29, 2015 11:12 AM<br>
<b>To:</b> Lisa Notarianni<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Missing Call History<o:p></o:p></span></p>
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<p class="MsoNormal">I have seen this with ITL issues before on v8.5 and 9<o:p></o:p></p>
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<p class="MsoNormal">After an upgrade some phones got in a mess, they still worked as phones but wouldn’t take any changes, a factory reset solved the issue<o:p></o:p></p>
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<p class="MsoNormal">Andy<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:andy.carse@gmail.com">andy.carse@gmail.com</a><o:p></o:p></p>
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<p class="MsoNormal">On 29 Apr 2015, at 16:08, Lisa Notarianni <<a href="mailto:lisa.notarianni@scranton.edu">lisa.notarianni@scranton.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Call Manager version 10.5</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Any idea why call history would be missing from a few 7961 phones? These phones were just placed about 3 weeks ago in one of our departments and they have “no
records” in Missed, Placed, Received calls. They did not delete the data. I tested a few calls and nothing shows.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks…</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">_______________________________________________<br>
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