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<p class="MsoNormal"><img width="715" height="453" id="_x0000_i1029" src="cid:image005.png@01D08380.B14AB460"><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Neal Haas<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Analyst, Communications<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Please report Troubles to the Help Desk. 559-600-5900<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D">Telephone (559) 600-5890<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">FAX (559) 455-4747<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">County of Fresno<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Information Technology Services Division<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1020 S Tenth St<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fresno, CA 93702<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Tong, Dana [mailto:Dana.Tong@team.telstra.com]
<br>
<b>Sent:</b> Thursday, April 30, 2015 4:26 PM<br>
<b>To:</b> Haas, Neal; 'Charles Goldsmith'<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> RE: [cisco-voip] CUCM 10.5 and OpenText 10.6<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">What about the incoming Transport Type in the SIP Trunk Security Profile?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Under System | Security | SIP Trunk Security Profile<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">The incoming transport should be set to “UDP” for FAX servers utilising the Brooktrout SR140 integration.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Dana<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Haas, Neal<br>
<b>Sent:</b> Friday, 1 May 2015 8:48 AM<br>
<b>To:</b> 'Charles Goldsmith'<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] CUCM 10.5 and OpenText 10.6<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoPlainText">Here is what the Config is for our Fax server, I am not a SIP config guy so much, I just know that the PING option is new and it has helped us out a lot. Not all SIP devices like the Ping option…..<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><img border="0" width="826" height="590" id="Picture_x0020_1" src="cid:image006.png@01D08380.B14AB460"><o:p></o:p></p>
<p class="MsoPlainText"><img border="0" width="800" height="770" id="Picture_x0020_2" src="cid:image007.png@01D08380.B14AB460"><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><img border="0" width="853" height="764" id="Picture_x0020_3" src="cid:image008.png@01D08380.B14AB460"><o:p></o:p></p>
<p class="MsoPlainText"><img border="0" width="997" height="346" id="Picture_x0020_4" src="cid:image009.png@01D08380.B14AB460"><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Neal Haas<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<br>
From: Charles Goldsmith [<a href="mailto:wokka@justfamily.org">mailto:wokka@justfamily.org</a>]
<br>
Sent: Thursday, April 30, 2015 3:36 PM<br>
To: Haas, Neal<br>
Cc: Countryman, Edward; Cisco VOIP<br>
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">There are no timers in the SIP trunk, but the SIP Profile has several.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Please let us know which timer you find that resolves this? I have a customer that will be going to 10.5 soon and are using RightFax.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Also, RightFax has some good documentation and support, they may have this already covered.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">On Thu, Apr 30, 2015 at 4:33 PM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us"><span style="color:windowtext;text-decoration:none">nhaas@co.fresno.ca.us</span></a>> wrote:<o:p></o:p></p>
<p class="MsoPlainText">> We had the same thing with our Accuroute Fax server. We called TAC and
<o:p></o:p></p>
<p class="MsoPlainText">> it was the time out on the SIP trunk needed to be increased. As soon
<o:p></o:p></p>
<p class="MsoPlainText">> as we called in the TAC person had us fixed up in minutes.<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> I don’t know the exact thing that had to be changed; the guy that did
<o:p></o:p></p>
<p class="MsoPlainText">> the work is out this week.<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> If you have 79XX phones, update the COP file for your phones,
<o:p></o:p></p>
<p class="MsoPlainText">> transfers while on a call with a head set are broken. Calls will just
<o:p></o:p></p>
<p class="MsoPlainText">> drop with a transfer……<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> Neal Haas<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> From: cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net"><span style="color:windowtext;text-decoration:none">mailto:cisco-voip-bounces@puck.nether.net</span></a>] On Behalf
<o:p></o:p></p>
<p class="MsoPlainText">> Of Countryman, Edward<o:p></o:p></p>
<p class="MsoPlainText">> Sent: Thursday, April 30, 2015 3:06 PM<o:p></o:p></p>
<p class="MsoPlainText">> To: Cisco VOIP<o:p></o:p></p>
<p class="MsoPlainText">> Subject: [cisco-voip] CUCM 10.5 and OpenText 10.6<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> We have had right fax 10.5 up and running with a SIP trunk from our
<o:p></o:p></p>
<p class="MsoPlainText">> CUCM<o:p></o:p></p>
<p class="MsoPlainText">> 8.6.2 environment for a while now.<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> This past weekend we updated to CUCM 10.5.2 and are no longer able to
<o:p></o:p></p>
<p class="MsoPlainText">> fax out from RF.<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> From the trace, the SIP call appears to fail with the following error
<o:p></o:p></p>
<p class="MsoPlainText">> after the INVITE<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> 488 Not Acceptable Here<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> Do would anything have changed in 10.5 to possibly be causing this? Weird<o:p></o:p></p>
<p class="MsoPlainText">> thing is the inbound faxes are working fine.<o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
<p class="MsoPlainText">> _______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">> cisco-voip mailing list<o:p></o:p></p>
<p class="MsoPlainText">> <a href="mailto:cisco-voip@puck.nether.net"><span style="color:windowtext;text-decoration:none">cisco-voip@puck.nether.net</span></a><o:p></o:p></p>
<p class="MsoPlainText">> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">
<span style="color:windowtext;text-decoration:none">https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><o:p></o:p></p>
<p class="MsoPlainText">><o:p> </o:p></p>
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