<div dir="ltr"><div>Hi Lisa,</div><div> </div><div>Please check the firmware load information and also check the phone firmware device default. if everything is correct then upgrade the latest device pack to fix this issue. </div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Apr 29, 2015 at 7:18 PM, Andy Carse <span dir="ltr"><<a href="mailto:andy.carse@gmail.com" target="_blank">andy.carse@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>Just factory reset will do.<br><br>Regards Andy<div><br></div></div><span><div><br>On 29 Apr 2015, at 16:13, Lisa Notarianni <<a href="mailto:lisa.notarianni@scranton.edu" target="_blank">lisa.notarianni@scranton.edu</a>> wrote:<br><br></div></span><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Remove ITL and factory reset?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><image001.gif><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;font-size:11pt">From:</span></b><span style="font-family:"Calibri",sans-serif;font-size:11pt"> Andy [<a href="mailto:andy.carse@gmail.com" target="_blank">mailto:andy.carse@gmail.com</a>]
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<b>Sent:</b> Wednesday, April 29, 2015 11:12 AM<br>
<b>To:</b> Lisa Notarianni<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Missing Call History<u></u><u></u></span></p>
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<p class="MsoNormal">I have seen this with ITL issues before on v8.5 and 9<u></u><u></u></p>
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<p class="MsoNormal">After an upgrade some phones got in a mess, they still worked as phones but wouldn’t take any changes, a factory reset solved the issue<u></u><u></u></p>
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<p class="MsoNormal">Andy<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:andy.carse@gmail.com" target="_blank">andy.carse@gmail.com</a><u></u><u></u></p>
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<p class="MsoNormal">On 29 Apr 2015, at 16:08, Lisa Notarianni <<a href="mailto:lisa.notarianni@scranton.edu" target="_blank">lisa.notarianni@scranton.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Call Manager version 10.5</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Any idea why call history would be missing from a few 7961 phones? These phones were just placed about 3 weeks ago in one of our departments and they have “no
records” in Missed, Placed, Received calls. They did not delete the data. I tested a few calls and nothing shows.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">Thanks…</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><image006.gif></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;font-size:9pt">_______________________________________________<br>
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<p class="MsoNormal"><u></u> <u></u></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature">Regards<br>Biju Sunny<br></div>
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