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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Are the calls that fail originating from the losing carrier? i.e did the numbers port from XYZ Telecom and XYZ Telecom customers are having issues? I have seen
instances where even though the numbers were ported they were still provisioned on the switches and would cause failures for on-net customers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You can try opening a ticket from the originating carrier – for example if Verizon is the originating carrier duplicate a failing call from a cell or other
number that you own and work it from that end.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Rob<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Monday, May 04, 2015 2:28 PM<br>
<b>To:</b> Robert Kulagowski; Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] Troubleshooting carrier issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">That echelon does not exist.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Keep calling the people your sending money to each month that is selling you a service, involve your account manager.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Or find another carrier
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Robert Kulagowski<br>
<b>Sent:</b> Monday, May 4, 2015 2:02 PM<br>
<b>To:</b> Cisco VOIP<br>
<b>Subject:</b> [cisco-voip] Troubleshooting carrier issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><br>
<br>
We recently ported numbers from PRI to a SIP service provider.<br>
Probably 99% of the calls work, but sometimes the calling party hears,<br>
"The number you've dialed is not in service".<br>
<br>
Well, it is, because the DN gets calls.<br>
<br>
And sometimes a call back works. Or a call to the main number. But the<br>
issue is that it's persistent, and all of the numbers are in the same<br>
range.<br>
<br>
The gaining carrier has told us that they're "broadcasting" the range<br>
in the big database in the sky, which is why we get calls. The losing<br>
carrier says that the numbers were ported away, and that the LNP<br>
Toolkit (whatever that it, but I'm guessing it makes dips against SS7)<br>
shows the "point code" is our new carrier.<br>
<br>
When we provide date/time, calling party and called party numbers, the<br>
new carrier says that they never got the call, which of course is why<br>
my logs don't show anything; there was nothing for them to send me.<br>
<br>
Thoughts on how to proceed? How do I open a trouble ticket at the<br>
"above the carrier" echelon?<br>
<br>
Sheesh.<br>
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<br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></p>
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