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<body class='hmmessage'><div dir='ltr'>Another common source of this is codec mismatch. <BR> <BR>So if your ingress region isn't related to the region that MoH is in with the G.711/G.722 bandwidth profile, you'll get this issue. If you get tone-on-hold then it is usally partition/css/tftp related but dead silence is usually codec related.<BR> <BR>Thanks,<BR> <BR>-r<br><br><br><br> <BR><div><hr id="stopSpelling">Date: Thu, 14 May 2015 23:13:40 +0200<br>From: roger.wiklund@gmail.com<br>To: avholloway+cisco-voip@gmail.com<br>Subject: Re: [cisco-voip] CUCM - MOH Silence<br>CC: cisco-voip@puck.nether.net<br><br><div dir="ltr">Not sure about the trace but I would start with basic config check/troubleshooting.<div><br></div><div>Are you running unicast or multicast MOH?</div><div>Is the IP Voice Media Streaming App running on all nodes? (If yes try restarting the service)</div><div>Is the MOH resource in the MRG/MRGL?</div><div>Are all devices using that MRGL?</div><div>Is MOH selected for your codec? (System, Service Parameters, <server>, IP Voice Media Streaming App)</div><div>Have you uploaded a new MOH file? If so try with the default.</div><div><br></div><div>I would start there, or try basic ip-phone to ip-phone calls, exclude voice gateways etc and work my way forward.</div></div><div class="ecxgmail_extra"><br><div class="ecxgmail_quote">On Thu, May 14, 2015 at 10:50 PM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br><blockquote style="padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid;" class="ecxgmail_quote"><div dir="ltr"><span style="font-size: 12.8px;">All,</span><div style="font-size: 12.8px;"><br></div><div style="font-size: 12.8px;">So, I'm a bit rusty this year on trace analysis and I need a second opinion.</div><div style="font-size: 12.8px;"><br></div><div style="font-size: 12.8px;">From the below screenshot snippets out of TranslatorX, it would appear as though the MOH_3 gets selected, then an AuConnectRequest gets issued, and not but a few seconds later, I see an AuDisconnectRequest. The caller experience is simply silence on the line while the call is connected (or not connected) to MOH.</div><div style="font-size: 12.8px;"><br></div><div style="font-size: 12.8px;">If there was another key piece of information I could look for to help myself understand why it disconnected so quickly, what should I look for? Thanks.</div><div style="font-size: 12.8px;"><br></div><div style="font-size: 12.8px;"><img alt="Inline image 1" src="cid:ii_14d5430cd4bcb056"><br></div></div>
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