<div dir="ltr">Nevermind all,<div><br></div><div>I found a good write up on this topic. Attached for your reference.</div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><br><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div></div>
<br><div class="gmail_quote">On Mon, May 18, 2015 at 5:19 PM, Ryan Burtch <span dir="ltr"><<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Is there a way to automatically have Finesse go Not-Ready when a Non-ACD call hits their second line (DID)...when they're not on an ACD Call<br clear="all"><div><div><div dir="ltr"><br><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div></div>
</div>
</blockquote></div><br></div>