<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'><div><br></div>The auto-attendant (Unity Connection) is out of the picture by the time the transfer occurs. I thought I'd include that as path information.<div><br></div><div>This happens with both blind (unsupervised, hanging up after pressing XFER and number) and supervised.</div><div><br></div><div>I was wondering if it had to do with something about the redirecting IE or something like that on the gateway, but everything else works fine, forwarding, SNR, etc.</div><div><br></div><div>I'm wondering if it's just a limitation of the system and off-net to off-net transfers.</div><div><br></div><div>Lelio</div><div><br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Brian Meade" <bmeade90@vt.edu><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"cisco-voip voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, May 21, 2015 3:09:29 PM<br><b>Subject: </b>Re: [cisco-voip] transferring off-net to off-net (shows on-net external mask on target)<br><br><div dir="ltr">Is this a blind transfer? It may be trying to update the calling information but failing.<div><br></div><div>Sometimes setting the Cisco CallManager Service Parameter "Display Original Calling Number on
Transfer from Cisco Unity" to "True" helps with this situation.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, May 20, 2015 at 4:28 PM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt;color:#000000"><div><br></div>We have a scenario where an off-net call is transferred to an off-net destination (no SNR or jabber integration) and the off-net destination shows the external mask of the on-net IP phone rather than the original calling party.<div><br></div><div>So, <a href="tel:519-555-1111" target="_blank">519-555-1111</a> calls our auto-attendant, transfers to x.51234 (with external calling mask <a href="tel:519-555-1234" target="_blank">519-555-1234</a>) then x51234 transfers the call to <a href="tel:519-555-2222" target="_blank">519-555-2222</a>. <span style="font-size:13.3333330154419px"><a href="tel:519-555-1234" target="_blank">519-555-1234</a> is what appears on the display of </span><span style="font-size:13.3333330154419px"><a href="tel:519-555-2222" target="_blank">519-555-2222</a>. </span></div><div><span style="font-size:13.3333330154419px"><br></span></div><div><span style="font-size:13.3333330154419px">I'd like to see </span><span style="font-size:13.3333330154419px"><a href="tel:519-555-1111" target="_blank">519-555-1111</a> appear on the destination display.</span></div><div><span style="font-size:13.3333330154419px"><br></span></div><div><span style="font-size:13.3333330154419px">Any way to change this?</span></div><div><span style="font-size:13.3333330154419px"><br></span></div><div><span style="font-size:13.3333330154419px">Is there a way to change it individually, per phone, per destination? or is it system wide?</span></div><div><span style="font-size:13.3333330154419px"><br></span></div><div><span style="font-size:13.3333330154419px">Thanks all!</span></div><div><span style="font-size:13.3333330154419px"><br></span></div><div><span style="font-size:13.3333330154419px">Lelio</span></div><div><span style="font-size:13.3333330154419px"><br></span></div><div><br><div><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br><a href="tel:519%E2%80%90824%E2%80%904120%20Ext%2056354" target="_blank">519‐824‐4120 Ext 56354</a><br><a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span></span><br></div><br></div></div></div><br>_______________________________________________<br>
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