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<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Verify the following Unity Connection Services are started.
<o:p></o:p></span></p>
<ul type="disc">
<ul type="disc">
<li class="MsoNormal" style="color:#1F497D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo4">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Connection Jetty <o:p>
</o:p></span></li><li class="MsoNormal" style="color:#1F497D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level2 lfo4">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Connection REST Service
<o:p></o:p></span></li></ul>
</ul>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l3 level1 lfo4"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Verify the class of service has Allow Users to Use the Web Inbox and RSS Feeds, Allow Users to Access Voice Mail Using an IMAP Client and/or Single
Inbox, Allow Users to Use Unified Client to Access Voice Mail enabled <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l4 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Verify the Unity Connection API Settings are enabled (System Settings->Advanced->API Settings)
<o:p></o:p></span></p>
<ul type="disc">
<ul type="disc">
<li class="MsoNormal" style="color:#1F497D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo6">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Allow Access to Secure Message Recordings through CUMI
<o:p></o:p></span></li><li class="MsoNormal" style="color:#1F497D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo6">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Display Message Header Information of Secure Messages through CUMI
<o:p></o:p></span></li><li class="MsoNormal" style="color:#1F497D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo6">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Allow Message Attachments through CUMI
<o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Also make sure that you don’t have <VoicemailService_UseCredentialsFrom>phone</VoicemailService_UseCredentialsFrom> in your jabber-config.xml file as it will
need to have a separate login for the voicemail server versus CallManager.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">~Chris</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Justin Steinberg [mailto:jsteinberg@gmail.com]
<br>
<b>Sent:</b> Wednesday, June 10, 2015 12:30 PM<br>
<b>To:</b> Chris Clouse<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> RE: [cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Yes I've done that. The Unity Connection Web Inbox and UCM Self Care Portal page both have functioning SSO. It's just Jabber that won't utilize SSO when using CUC.<o:p></o:p></p>
<p>Justin<o:p></o:p></p>
<div>
<p class="MsoNormal">On Jun 10, 2015 1:16 PM, "Chris Clouse" <<a href="mailto:Chris.Clouse@cdw.com">Chris.Clouse@cdw.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In order for the phone services and voicemail to be connected via SSO, CUCM and UCXN will also need
to be enabled for SAML SSO on their own as well as having the WebEx Messenger SSO. I would recommend that you be on 10.5+ even though it states supported with 10.0.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/10_0_1/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for_chapter_010.html" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/10_0_1/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for_chapter_010.html</a>
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">~Chris</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Justin Steinberg<br>
<b>Sent:</b> Wednesday, June 10, 2015 12:09 PM<br>
<b>To:</b> Cisco VOIP<br>
<b>Subject:</b> [cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p>Has anyone setup SSO in the hybrid Jabber deployment model?<o:p></o:p></p>
<p>Customer has hosted WebEx Messenger Jabber, on-prem CUCM, and UCXN. We have enabled SSO for all three systems. We can use SSO to login to jabber and the UCM and UCXN end user self service web interfaces. All that seems OK and SSO is working. <o:p></o:p></p>
<p>The problem is that once jabbers logs in to WebEx Messenger, it requires the user to go into file>options and manually enter their voicemail credentials. <o:p></o:p></p>
<p>I expect that it should just SSO into WebEx messenger, UCM phone services and UCXN voicemail services. <o:p></o:p></p>
<p>Any thoughts?<o:p></o:p></p>
<p>Justin<o:p></o:p></p>
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