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<p class="MsoNormal"><span style="color:#1F497D">Thanks Henry,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I will pass on your information to the Cisco engineer who replied to my Service Request.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hiroshi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Henry Gicheru (KE) [mailto:henry.gicheru@dimensiondata.com]
<br>
<b>Sent:</b> Tuesday, June 16, 2015 11:19 AM<br>
<b>To:</b> Omori, Hiroshi; Jason Aarons (AM); cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: CUCM Upgrade 8.5(1) to 10.5(1) Upgrades are prohibited during Licensing Grace Period<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks Omori.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">As Jason said, it is a known bug and the TAC engineer logged in to the root and removed the licxpiry.txt and the upgrade to 10.5 from 8.5 was successful.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Only need to pre-install the below to upgrade from 8.5 to 10.5;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">ciscocm.refresh_upgrade_v1.5.cop.sgn<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">ciscocm.version3-keys.cop.sgn<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Regards,<br>
<b>Henry Gicheru<br>
</b>System Engineer<br>
Dimension Data <br>
Tel: +25420 499 3000<br>
Mobile: +254733477307<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Fax:+254204993200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:henry.gicheru@dimensiondata.com">henry.gicheru@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Omori, Hiroshi [<a href="mailto:homori@it.ucla.edu">mailto:homori@it.ucla.edu</a>]
<br>
<b>Sent:</b> Tuesday, June 16, 2015 8:43 PM<br>
<b>To:</b> Jason Aarons (AM); Henry Gicheru (KE); <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: CUCM Upgrade 8.5(1) to 10.5(1) Upgrades are prohibited during Licensing Grace Period<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I received this from Cisco TAC regarding upgrading CUCM 8.5 and below to CUCM 10.5:<br>
<br>
</span>Hello, Hiroshi:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please take a look at the following bug information:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://tools.cisco.com/bugsearch/bug/CSCus62385">https://tools.cisco.com/bugsearch/bug/CSCus62385</a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You cannot upgrade from 8.5.x to 10.5.x directly, you would need to do a jump upgrade first to 8.6.x before going to 10.5.x<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Tuesday, June 09, 2015 1:23 PM<br>
<b>To:</b> Henry Gicheru (KE); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM Upgrade 8.5(1) to 10.5(1) Upgrades are prohibited during Licensing Grace Period<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Known bug. Call TAC to remote in and remove licxpiry.txt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Henry Gicheru (KE)<br>
<b>Sent:</b> Tuesday, June 9, 2015 4:14 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUCM Upgrade 8.5(1) to 10.5(1) Upgrades are prohibited during Licensing Grace Period<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal">Anyone successfully upgraded CUCM 8.5 to 10.5?<o:p></o:p></p>
<p class="MsoNormal">Getting an error “Upgrades are prohibited during Licensing Grace Period” even after installing COP file 1.5.<o:p></o:p></p>
<p class="MsoNormal">Am migrating the CUCM 8.5 to UCS and upgrade it to version 10.5 using the below procedure;<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in">1.<span style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span>Install the same version running on MCS on the UCS server<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in">2.<span style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span>Install <b>ciscocm.refresh_upgrade_v1.5.cop.sgn</b> on the virtualized CUCM 8.5<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in">3.<span style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span>Restore DRS backup<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in">4.<span style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span>Upgrade to CUCM version 10.5 – This process is failing and I get the below error;<o:p></o:p></p>
<p class="MsoListParagraph"><b>Upgrades are prohibited during Licensing Grace Period<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Regards,<br>
<b>Henry Gicheru<br>
</b>System Engineer<br>
Dimension Data <br>
Tel: +25420 499 3000<br>
Mobile: +254733477307<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Fax:+254204993200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:henry.gicheru@dimensiondata.com">henry.gicheru@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
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