<div dir="ltr">We have had telrex callrex now enghouse QMS for about 2+ years. System works with forked audio. Does the job. I don't care for the fact that you have to have two different servers so you can run SCCP phones and one to run SIP phones. The front end is wrote in silverlight, which I'm not a fan of since chrome is not supporting it moving forward. And in our environment we have had some browser caching issues (current support case).<div><br></div><div>But it has done a good job for us overall.</div><div><br></div><div>Scott</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Jun 18, 2015 at 10:25 AM, dhortens1 . <span dir="ltr"><<a href="mailto:dhortens@gmail.com" target="_blank">dhortens@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">We've just deployed Zoom and have had nothing but problems with it, be careful going down the Zoom recording route.</div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 17, 2015 at 10:51 PM, Ryan Burtch <span dir="ltr"><<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">MediaSense is pretty much the best in the market IMO. But whatever you do, DON'T get NICE to bolt on top of MediaSense b/c it is really terrible. NICE has not been nice to me.</div><div class="gmail_extra"><br clear="all"><div><div><div dir="ltr"><br><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div></div>
<br><div class="gmail_quote"><div><div>On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma <span dir="ltr"><<a href="mailto:parker@donomasoftware.com" target="_blank">parker@donomasoftware.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>
<div style="word-wrap:break-word;color:rgb(0,0,0);font-size:14px;font-family:Verdana,sans-serif">
<div>Donoma MediaScribe also provides a solution – designed specifically for MediaSense, including compliance roles for addressing these kinds of privacy/control issues.</div>
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<div>Parker Pearson</div>
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<font style="font-family:Calibri;font-size:14pt;color:#571d1f;font-weight:bold">Parker</font><font face="Calibri"> </font><font style="font-family:Calibri;font-size:14pt;color:#571d1f;font-weight:bold">Pearson</font><br>
<font style="font-family:Calibri;font-size:12pt">Vice President, Marketing & Business Development</font><br>
<font color="#173669"><strong><font face="Calibri"><font color="#571d1f" size="4"><font size="3"><br>
Donoma Software<br>
</font></font></font></strong><font size="2" face="Calibri"><font color="#000000">1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060</font><br>
</font></font><font style="font-family:Calibri;font-size:10pt;color:#000000"><a href="tel:540.443.3577" value="+15404433577" target="_blank">540.443.3577</a></font><br>
<font style="font-family:Calibri;font-size:10pt;color:#000000"><a href="mailto:parker@donomasoftware.com" target="_blank">parker@donomasoftware.com</a></font><br>
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<span style="font-weight:bold">From: </span>"Chris Ward (chrward)" <<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, June 16, 2015 at 1:10 PM<br>
<span style="font-weight:bold">To: </span>Derek Andrew <<a href="mailto:Derek.Andrew@usask.ca" target="_blank">Derek.Andrew@usask.ca</a>>, Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] What is better than MediaSense for recording calls?<br>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Also… nothing is better than MediaSense for recording calls!
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1f497d">J</span><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(68,84,106)">+Chris<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(68,84,106)">TME - MediaSense and Unity Connection<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Chris Ward (chrward)
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<b>Sent:</b> Tuesday, June 16, 2015 1:09 PM<br>
<b>To:</b> 'Derek Andrew'; Cisco VoIP Group<br>
<b>Subject:</b> RE: [cisco-voip] What is better than MediaSense for recording calls?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Derek,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">A product like Calabrio Search and Play can plug in on top of MediaSense to provide this functionality. There are others as well, including NICE,
or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Just so you know, MediaSense will be adding the groups/roles/permissions feature in our 11.5 release which should be out at the end of 2015 or beginning
of 2016. So depending on your urgency, you could just wait.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase anymore server licenses for more instances/clusters, you
just need to provide the virtualization resources to run it on.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(68,84,106)">+Chris<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(68,84,106)">TME - MediaSense and Unity Connection<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Derek Andrew<br>
<b>Sent:</b> Tuesday, June 16, 2015 1:02 PM<br>
<b>To:</b> Cisco VoIP Group<br>
<b>Subject:</b> [cisco-voip] What is better than MediaSense for recording calls?<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem. Anyone that can view/hear the recordings, can see all of them.
There is no way to isolate one group from another.<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our problem.
<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but some products I had seen do.<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:derek.andrew@usask.ca" target="_blank">derek.andrew@usask.ca</a><br clear="all">
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-- <u></u><u></u></p>
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<p class="MsoNormal">Copyright 2015 Derek Andrew (excluding quotations)<br>
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<a href="tel:%2B1%20306%20966%204808" value="+13069664808" target="_blank">+1 306 966 4808</a><br>
University of Saskatchewan<br>
Peterson 120; 54 Innovation Boulevard<br>
Saskatoon,Saskatchewan,Canada. S7N 2V3<br>
Timezone GMT-6<br>
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Typed but not read.<br>
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<img border="0" width="200" height="15" src="http://homepage.usask.ca/dfa878/uofs.gif"><u></u><u></u></p>
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