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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Ryan,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Curious to know your reasoning for best in the market?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Are you using it with another UI? Or maybe with Finesse?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">By itself I don’t think it is a perfect fit for all cases.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Tim<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Ryan Burtch<br>
<b>Sent:</b> Thursday, 18 June 2015 12:52 PM<br>
<b>To:</b> Parker Pearson - Donoma<br>
<b>Cc:</b> Cisco VoIP Group<br>
<b>Subject:</b> Re: [cisco-voip] What is better than MediaSense for recording calls?<o:p></o:p></span></p>
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<p class="MsoNormal">MediaSense is pretty much the best in the market IMO. But whatever you do, DON'T get NICE to bolt on top of MediaSense b/c it is really terrible. NICE has not been nice to me.<o:p></o:p></p>
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<p class="MsoNormal">Sincerely,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Ryan Burtch<o:p></o:p></p>
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<p class="MsoNormal">On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma <<a href="mailto:parker@donomasoftware.com" target="_blank">parker@donomasoftware.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:black">Donoma MediaScribe also provides a solution – designed specifically for MediaSense, including compliance roles for addressing these kinds of privacy/control issues.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:black">Parker Pearson<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://donomasoftware.com/" target="_blank"><span style="text-decoration:none"><img border="0" width="64" height="71" id="_x0000_i1025" src="http://www.ali-inc.com/images/donoma.png" alt="Donoma Software Web Page"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#571D1F">Parker</span></b><span style="font-family:"Calibri",sans-serif"> </span><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#571D1F">Pearson</span></b><br>
<span style="font-family:"Calibri",sans-serif">Vice President, Marketing & Business Development</span><br>
<b><span style="font-family:"Calibri",sans-serif;color:#571D1F"><br>
<strong><span style="font-family:"Calibri",sans-serif">Donoma Software</span></strong><br>
</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#173669"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><a href="tel:540.443.3577" target="_blank">540.443.3577</a></span><br>
<span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><a href="mailto:parker@donomasoftware.com" target="_blank">parker@donomasoftware.com</a></span><br>
<span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><a href="http://www.donomasoftware.com" target="_blank" title=""><span style="color:black">www.donomasoftware.com</span></a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">"Chris Ward (chrward)" <<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>><br>
<b>Date: </b>Tuesday, June 16, 2015 at 1:10 PM<br>
<b>To: </b>Derek Andrew <<a href="mailto:Derek.Andrew@usask.ca" target="_blank">Derek.Andrew@usask.ca</a>>, Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] What is better than MediaSense for recording calls?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Also… nothing is better than MediaSense for recording calls!
</span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A">+Chris</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A">TME - MediaSense and Unity Connection</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#888888">The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender
and destroy any copies of this information.</span><o:p></o:p></p>
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<p><span lang="EN-US" style="font-size:10.5pt;font-family:"Verdana",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
Chris Ward (chrward) <br>
<b>Sent:</b> Tuesday, June 16, 2015 1:09 PM<br>
<b>To:</b> 'Derek Andrew'; Cisco VoIP Group<br>
<b>Subject:</b> RE: [cisco-voip] What is better than MediaSense for recording calls?</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Derek,</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">A product like Calabrio Search and Play can plug in on top of MediaSense to provide this
functionality. There are others as well, including NICE, or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI.</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Just so you know, MediaSense will be adding the groups/roles/permissions feature in our
11.5 release which should be out at the end of 2015 or beginning of 2016. So depending on your urgency, you could just wait.</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase
anymore server licenses for more instances/clusters, you just need to provide the virtualization resources to run it on.</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A">+Chris</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A">TME - MediaSense and Unity Connection</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Derek Andrew<br>
<b>Sent:</b> Tuesday, June 16, 2015 1:02 PM<br>
<b>To:</b> Cisco VoIP Group<br>
<b>Subject:</b> [cisco-voip] What is better than MediaSense for recording calls?</span><span lang="EN-US" style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="color:black">We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem.
Anyone that can view/hear the recordings, can see all of them. There is no way to isolate one group from another.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="color:black">Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our
problem. <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="color:black">We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but
some products I had seen do.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black"><a href="mailto:derek.andrew@usask.ca" target="_blank">derek.andrew@usask.ca</a><br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black"><br>
-- <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black">Copyright 2015 Derek Andrew (excluding quotations)<br>
<br>
<a href="tel:%2B1%20306%20966%204808" target="_blank">+1 306 966 4808</a><br>
University of Saskatchewan<br>
Peterson 120; 54 Innovation Boulevard<br>
Saskatoon,Saskatchewan,Canada. S7N 2V3<br>
Timezone GMT-6<br>
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Typed but not read.<br>
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<img border="0" width="200" height="15" id="_x0000_i1029" src="http://homepage.usask.ca/dfa878/uofs.gif"><o:p></o:p></span></p>
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