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<body class='hmmessage'><div dir='ltr'>Is this a greenfield or a break/fix?<br><br>I would first check the obvious stuff; <br><br><ul><li>Correct Device Pool/Region/Location/PT/CSS used on the CTI Ports?</li><ul><li>Does the call drop as soon as it is parked/transferred OR only once the call is connected to the called phone? If it is the latter, may be a regional/codec issue and it is looking for a transcoder.</li><li>If you look in RTMT, are you seeing any MediaResourceListExhausted events?</li></ul></ul><br><BR>Assuming all the is correct (or has been corrected); I'd do a CTI re-sync from the server.<BR><br><BR>Another approach, if the above is all checked/correct is registry changes, but requires a server reboot.<BR><br><BR>32BIT CUAC Server: <br><br><ol><li>HKLM\SOFTWARE\WoW6432Node\Arc Solutions\Call Connect\Operator\Defaults\Default Transfers</li><li>Should be a key <i>DIRECT TRANSFER</i>S = ALL</li></ol><br>64BIT CUAC Server:<br><br><ol><li>Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences\Defaults</li><li>Should be a key <i>DIRECT TRANSFER</i>S = ALL</li></ol><div style="position: absolute; top: -1999px; left: -1988px;" id="stcpDiv">HKLM\SOFTWARE\WoW6432Node\Arc
Solutions\Call Connect\Operator\Defaults\Default Transfers - See more
at:
https://supportforums.cisco.com/discussion/11580256/attendant-console-blind-transfer-issue#comment-7729916</div><br><i>(DISCLAIMER: This in know way constitutes advice or direction, this
information is for educational purposes only. Use at your own risk)</i><br><br><div><hr id="stopSpelling">From: henry.gicheru@dimensiondata.com<br>To: cisco-voip@puck.nether.net<br>Date: Fri, 26 Jun 2015 12:37:04 +0000<br>Subject: [cisco-voip] CUACA 10.5 Call Park and Blind Transfer issue<br><br>
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<p class="ecxMsoNormal">Anyone has experienced the above issue.</p>
<p class="ecxMsoNormal">I have CUCM 10.5(2) and CUACA 10.5(2). Consultative Transfer is working but Blind Transfer isn’t working.</p>
<p class="ecxMsoNormal">On Blind Transfer, the call just disconnects and similar case when a call is parked. All the CTI devices are registered.</p>
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<p class="ecxMsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";">Regards,<br>
<b>Henry Gicheru<br>
</b>System Engineer<br>
Dimension Data <br>
Tel: +25420 499 3000<br>
Mobile: +254733477307</span></p>
<p class="ecxMsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";">Fax:+254204993200</span></p>
<p class="ecxMsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";">henry.gicheru@dimensiondata.com</span></p>
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