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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I have made an addition to Anthony’s script<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Set the icount to whatever number you like for loops, set the length of time to 30 or 60 – now you know how long the caller is in the loop.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There are many ways of doing this, but this is straight forward…and it works.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Neal Haas</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, July 01, 2015 2:01 PM<br>
<b>To:</b> Sean Knight; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CCX 9.0.2<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-left:.5in">It's going to depend on other factors, but based solely on what you described, this would work:<br>
<br>
<span style="font-family:"Courier New"">Start</span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Accept (--Triggering Contact--)<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">[Haas, Neal] delay 2 seconds</span></i></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Play Prompt (--Triggering Contact--, P[welcome.wav])<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">[Haas, Neal] set icount = 0</span></i></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Select Resource (--Triggering Contact-, CSQ)</span><o:p></o:p></p>
</div>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Connected</span><o:p></o:p></p>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
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<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">End</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Queued</span><o:p></o:p></p>
</div>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Label Queue Loop<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">[Haas, Neal] increment Icount<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If (icount)>5 (or whatever you want)<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> True<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> Goto CALLREDIRECT<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> false</span></i></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:#1F497D"><o:p> </o:p></span></p>
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</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Play Prompt (--Triggering Contact--, P[thank_you_for_holding.wav])</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Call Hold (--Triggering Contact--)</span><o:p></o:p></p>
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<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Delay Certain Length of Time sec<b><i><span style="color:#1F497D">[Haas, Neal]
</span></i></b><span style="color:#1F497D"> 60 seconds</span></span><o:p></o:p></p>
</div>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Call Unhold (--Triggering Contact--)</span><o:p></o:p></p>
</div>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Time of Day</span><o:p></o:p></p>
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</blockquote>
</blockquote>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">5:00pm to 11:00pm<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">[Haas, Neal] CALLREDIRECT</span></i></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Call Redirect (--Triggering Contact--, Outside Number)</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Successful</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Set Contact Info (--Triggering Contact--, handled)</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">End</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Busy</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">End</span><o:p></o:p></p>
</div>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Invalid</span><o:p></o:p></p>
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</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">End</span><o:p></o:p></p>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Unsuccessful</span><o:p></o:p></p>
</div>
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</blockquote>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
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<blockquote style="margin-left:30.0pt;margin-right:0in">
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">End</span><o:p></o:p></p>
</div>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
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<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">The Rest<o:p></o:p></span></p>
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<blockquote style="margin-left:30.0pt;margin-right:0in">
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<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">Goto Queue Loop</span><o:p></o:p></p>
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<div>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Courier New"">End</span><o:p></o:p></p>
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</div>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal" style="margin-left:.5in">On Wed, Jul 1, 2015 at 12:35 PM Sean Knight via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
Hello, I am having a slight problem with a script edit/creation. I want a call to come in and go to queue and then hold for a certain length of time. If the call exceeds that length of time I want it to redirect to an outside number. Now the agent will
be there until 5 pm so I want the calls to redirect to that same number as the queue exceed time after 5 pm to 11 pm. Any clue how to go about this?
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Thank you in advance,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Sean</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:.5in">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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