<div dir="ltr">It's going to depend on other factors, but based solely on what you described, this would work:<br><br><font face="monospace, monospace">Start</font><div><font face="monospace, monospace">Accept (--Triggering Contact--)</font></div><div><font face="monospace, monospace">Play Prompt (--Triggering Contact--, P[welcome.wav])</font></div><div><font face="monospace, monospace">Select Resource (--Triggering Contact-, CSQ)</font></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Connected</font></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">End</font></div></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Queued</font></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Label Queue Loop</font></div></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Play Prompt (--Triggering Contact--, P[thank_you_for_holding.wav])</font></div></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Call Hold (--Triggering Contact--)</font></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Delay Certain Length of Time sec</font></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Call Unhold (--Triggering Contact--)</font></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Time of Day</font></div></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">5:00pm to 11:00pm</font></div></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Call Redirect (--Triggering Contact--, Outside Number)</font></div></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Successful</font></div></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Set Contact Info (--Triggering Contact--, handled)</font></div></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">End</font></div></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Busy</font></div></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">End</font></div></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Invalid</font></div></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">End</font></div></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Unsuccessful</font></div></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">End</font></div></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">The Rest</font></div></blockquote></blockquote></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font face="monospace, monospace">Goto Queue Loop</font></div></blockquote></blockquote></blockquote></blockquote><div><div><font face="monospace, monospace">End</font></div></div><br><div class="gmail_quote"><div dir="ltr">On Wed, Jul 1, 2015 at 12:35 PM Sean Knight via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
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<p class="MsoNormal">Hello, I am having a slight problem with a script edit/creation. I want a call to come in and go to queue and then hold for a certain length of time. If the call exceeds that length of time I want it to redirect to an outside number.
Now the agent will be there until 5 pm so I want the calls to redirect to that same number as the queue exceed time after 5 pm to 11 pm. Any clue how to go about this?
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Thank you in advance,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Sean</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:gray">
<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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